JivoChat

JivoChat is an all-in-one customer service solution designed to help businesses engage with clients across multiple communication channels from a single platform. It integrates live chat for websites with popular social media platforms like WhatsApp, Instagram, and Facebook, as well as messengers like Telegram and Apple Business Chat, and even email and phone calls. This allows businesses to consolidate all customer interactions, respond faster, and provide support on customers' preferred channels. The platform is suitable for businesses of all sizes looking to streamline their customer support operations, improve response times, and enhance customer satisfaction. Key benefits include increased efficiency for support teams, automated responses for common queries through an AI Agent, and tools for monitoring communication quality and analyzing sales funnels. JivoChat aims to help businesses never miss an opportunity by centralizing communications and providing tools for better engagement and lead management. Beyond basic chat functionality, JivoChat offers advanced features like WhatsApp automation, chatbots, broadcasts, an AI assistant for faster writing, video calls within the chat, and telephony integration. It also provides a desktop app for operators, an API for developers, and integrations with over 50 CRMs and other software, making it a comprehensive tool for managing customer relationships and support.