JivoChat
Claim this toolDeliver omnichannel real-time customer service across live chat, social media, and messengers.
From $28/agent/mo, billed yearly (free plan available) Visit WebsiteReviews on TrustRadius G2
55 reviews tracked The Bottom Line
- Price
- From $28/agent/mo, billed yearly (free plan available). Compare plans
Key facts
- Consolidates all customer communication channels into one platform.
- Offers live chat, social media, messenger, email, and phone support.
- Includes AI Agent for automation and tools for team monitoring and sales analysis.
Pros
- Centralizes all customer communications into a single interface, improving efficiency.
- Offers a wide range of integrations with popular social media and messaging apps.
- AI Agent and chatbots can automate up to 80% of common customer requests.
- Provides tools for monitoring team performance and analyzing sales funnels.
- Includes features like video calls and telephony for richer customer interactions.
Cons
- The extensive feature set might have a learning curve for new users.
- Specific pricing details are not immediately available on the landing page, requiring further investigation.
What is JivoChat?
JivoChat is an all-in-one customer service solution designed to help businesses engage with clients across multiple communication channels from a single platform. It integrates live chat for websites with popular social media platforms like WhatsApp, Instagram, and Facebook, as well as messengers like Telegram and Apple Business Chat, and even email and phone calls. This allows businesses to consolidate all customer interactions, respond faster, and provide support on customers' preferred channels.
The platform is suitable for businesses of all sizes looking to streamline their customer support operations, improve response times, and enhance customer satisfaction. Key benefits include increased efficiency for support teams, automated responses for common queries through an AI Agent, and tools for monitoring communication quality and analyzing sales funnels. JivoChat aims to help businesses never miss an opportunity by centralizing communications and providing tools for better engagement and lead management.
Beyond basic chat functionality, JivoChat offers advanced features like WhatsApp automation, chatbots, broadcasts, an AI assistant for faster writing, video calls within the chat, and telephony integration. It also provides a desktop app for operators, an API for developers, and integrations with over 50 CRMs and other software, making it a comprehensive tool for managing customer relationships and support.
Available on: Web, Windows, macOS, Linux
Data compiled by Toolradar Pricing checked · How we evaluate
Source jivochat.com Ratings Across the Web
4.6 (55 reviews)
JivoChat holds an aggregate rating of 4.6 out of 5 from 55 reviews across TrustRadius and G2, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Omnichannel inbox (live chat, WhatsApp, Instagram, Facebook, Telegram, Email, Apple Business Chat, Phone calls)
- AI Agent for automated responses and request resolution
- Desktop application for operators
- WhatsApp Automation, Chatbots, and Broadcasts
- Jivo Marketing tools for lead generation
- AI Assistant for writing support
- Video calls within chat
- Telephony Plus for call management and monitoring
Pricing Plans
Free TrialPricing checked Oct 25, 2026. Source: jivochat.com/pricing, read Oct 25, 2026
| Plan | Price | Details |
|---|---|---|
| Free | $0 |
+23 more Show less
|
| Basic | $28 / agent per month if billed annually |
+7 more Show less
|
| Professional | $42 / agent per month if billed annually |
+7 more Show less
|
| VIP Enterprise | $56 / agent per month if billed annually |
+11 more Show less
|
Is JivoChat worth the price?
Good value
JivoChat offers a generous Free tier for up to 2 agents, making it very accessible for small businesses.
The paid tiers, starting at $28/agent/month (billed annually) for Basic, are competitive but can quickly add up for larger teams. It's best for small to medium businesses prioritizing omnichannel support and those who can commit to annual billing.
How JivoChat's pricing compares
JivoChat starts at $28/agent/mo, billed yearly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.
JivoChat
$28/agent/mo, billed yearly
$139/user/mo, billed monthly
$19/mo, billed monthly
Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Oct 25, 2026.
JivoChat by the numbers
| Metric | JivoChat | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | Yes | 47% have one | n/a |
| Listed as an alternative to | 1 tool | 1 | #30 of 59 (joint) |
| User rating | 4.6/5 (across the web, 55 ratings) | 4.5/5 | #5 of 35 (joint) tools with 20+ reviews |
Listed as an alternative to: #30 on 2026-10-16 to #30 on 2026-10-31 (rank among 59 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “JivoChat by the numbers”, Oct 2026.
Reviews
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4.6/5
Across 55 verified user reviews on G2, TrustRadius
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JivoChat FAQ
How does JivoChat consolidate customer interactions from various platforms?
JivoChat brings together all contact channels into a single location, including live chat, social media platforms like Instagram and Facebook, messengers such as WhatsApp and Telegram, and phone calls. This allows businesses to engage with clients using their preferred communication method from one unified interface.
What specific AI capabilities does JivoChat offer to enhance customer support?
JivoChat offers an AI Agent that can automatically resolve up to 80% of standard customer requests, saving team hours and scaling support without additional hiring. Additionally, an integrated OpenAI technology assists support teams in writing faster and more diverse responses.
Can JivoChat integrate with existing CRM systems or other software?
Yes, JivoChat provides an API for developers to embed the chat solution into websites or web applications. It also offers over 50 ready-made solutions for integrating JivoChat into CRM systems or other software to streamline support operations.
How does JivoChat help businesses manage and secure customer data and communication?
JivoChat allows businesses to store personal data securely within the platform, preventing the need for staff to store it on their personal devices. It also enables secure access without sharing passwords, ensuring that teams can communicate with clients seamlessly while maintaining ownership and control over social and messenger accounts to prevent client data leakage.
What advanced features are available for WhatsApp Business integration within JivoChat?
JivoChat offers native integration with WhatsApp Business profiles, allowing users to leverage advanced features such as WhatsApp Automation, Chatbots, and Broadcasts directly within the JivoChat application. This enables businesses to chat with customers and manage sales processes efficiently through their favorite messenger.
How does JivoChat assist in monitoring and improving the quality of customer service and sales processes?
JivoChat allows businesses to analyze each funnel stage in real-time, monitor the work of live operators by reviewing response times, working hours, and employee activity for KPI analysis. It also helps in identifying lead sources to determine the most effective channels and provides tools to consider customer feedback for maintaining a high level of service and optimizing sales funnels.
Source: jivochat.com