JivoChat
UnclaimedDeliver omnichannel real-time customer service across live chat, social media, and messengers.
Visit WebsiteFreemiumVisit Website
Reviews onTrustRadius
4 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Centralizes all customer communications into a single interface, improving efficiency.
Biggest con
The extensive feature set might have a learning curve for new users.
TL;DR - JivoChat
- Consolidates all customer communication channels into one platform.
- Offers live chat, social media, messenger, email, and phone support.
- Includes AI Agent for automation and tools for team monitoring and sales analysis.
Pricing: Free plan available
Best for: Growing teams
What is JivoChat?
JivoChat is an all-in-one customer service solution designed to help businesses engage with clients across multiple communication channels from a single platform. It integrates live chat for websites with popular social media platforms like WhatsApp, Instagram, and Facebook, as well as messengers like Telegram and Apple Business Chat, and even email and phone calls. This allows businesses to consolidate all customer interactions, respond faster, and provide support on customers' preferred channels.
The platform is suitable for businesses of all sizes looking to streamline their customer support operations, improve response times, and enhance customer satisfaction. Key benefits include increased efficiency for support teams, automated responses for common queries through an AI Agent, and tools for monitoring communication quality and analyzing sales funnels. JivoChat aims to help businesses never miss an opportunity by centralizing communications and providing tools for better engagement and lead management.
Beyond basic chat functionality, JivoChat offers advanced features like WhatsApp automation, chatbots, broadcasts, an AI assistant for faster writing, video calls within the chat, and telephony integration. It also provides a desktop app for operators, an API for developers, and integrations with over 50 CRMs and other software, making it a comprehensive tool for managing customer relationships and support.
Available on: Web, Windows, macOS, Linux
Pros & Cons
Pros
- Centralizes all customer communications into a single interface, improving efficiency.
- Offers a wide range of integrations with popular social media and messaging apps.
- AI Agent and chatbots can automate up to 80% of common customer requests.
- Provides tools for monitoring team performance and analyzing sales funnels.
- Includes features like video calls and telephony for richer customer interactions.
Cons
- The extensive feature set might have a learning curve for new users.
- Specific pricing details are not immediately available on the landing page, requiring further investigation.
Ratings Across the Web
4.5(4 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Omnichannel inbox (live chat, WhatsApp, Instagram, Facebook, Telegram, Email, Apple Business Chat, Phone calls)AI Agent for automated responses and request resolutionDesktop application for operatorsWhatsApp Automation, Chatbots, and BroadcastsJivo Marketing tools for lead generationAI Assistant for writing supportVideo calls within chatTelephony Plus for call management and monitoring
Pricing Plans
Free TrialFree
Free
- Online chat for websites
- Integration with Telegram, Facebook, Instagram, Viber
- Callback feature
- Offline forms
- Desktop application, Mobile and browsers
- Unlimited number of conversations and sites with your chat
- Customizable chat widget in 25 languages
- Mobile version of the chat widget
Basic
$28 / agent per month if billed annually
- All free features
- Proactive invitations and pre-chat buttons
- Real-time monitoring of visitors
- Ready answers with an automatic assistant
- Anti-Spam protection
- JivoChat CRM
- Service quality ratings by customers (basic)
- Operator and chat activity reports (basic)
Professional
$42 / agent per month if billed annually
- All Basic features
- Telephony Plus module
- Integration with WhatsApp
- Voice messages on Telegram, Instagram and Facebook
- Integration with chatbots
- Chat rescue
- Service quality ratings by customers (advanced)
- Operator and chat activity reports (advanced)
VIP Enterprise
$56 / agent per month if billed annually
- All the Professional features
- Mobile SDK
- Chat routing
- Video call module
- Chat API
- Service quality ratings by customers (advanced)
- Operator and chat activity reports (advanced)
- Number of agents: unlimited
Reviews
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JivoChat FAQ
How does JivoChat consolidate customer interactions from various platforms?
JivoChat brings together all contact channels into a single location, including live chat, social media platforms like Instagram and Facebook, messengers such as WhatsApp and Telegram, and phone calls. This allows businesses to engage with clients using their preferred communication method from one unified interface.
What specific AI capabilities does JivoChat offer to enhance customer support?
JivoChat offers an AI Agent that can automatically resolve up to 80% of standard customer requests, saving team hours and scaling support without additional hiring. Additionally, an integrated OpenAI technology assists support teams in writing faster and more diverse responses.
Can JivoChat integrate with existing CRM systems or other software?
Yes, JivoChat provides an API for developers to embed the chat solution into websites or web applications. It also offers over 50 ready-made solutions for integrating JivoChat into CRM systems or other software to streamline support operations.
How does JivoChat help businesses manage and secure customer data and communication?
JivoChat allows businesses to store personal data securely within the platform, preventing the need for staff to store it on their personal devices. It also enables secure access without sharing passwords, ensuring that teams can communicate with clients seamlessly while maintaining ownership and control over social and messenger accounts to prevent client data leakage.
What advanced features are available for WhatsApp Business integration within JivoChat?
JivoChat offers native integration with WhatsApp Business profiles, allowing users to leverage advanced features such as WhatsApp Automation, Chatbots, and Broadcasts directly within the JivoChat application. This enables businesses to chat with customers and manage sales processes efficiently through their favorite messenger.
How does JivoChat assist in monitoring and improving the quality of customer service and sales processes?
JivoChat allows businesses to analyze each funnel stage in real-time, monitor the work of live operators by reviewing response times, working hours, and employee activity for KPI analysis. It also helps in identifying lead sources to determine the most effective channels and provides tools to consider customer feedback for maintaining a high level of service and optimizing sales funnels.
Source: jivochat.com