Chatwoot vs JivoChat: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and JivoChat side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want open source
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You want centralizes all customer communications into a single interface, improving efficiency
| At a Glance | Chatwoot | JivoChat |
|---|---|---|
Starts at | Free plan, paid from $19/mo, billed monthly Startups plan | Free plan, paid from $28/agent/mo, billed yearly Basic plan |
Category | Customer Support Communication | Customer Support Live Chat |
Rating | 4.5/5 G2 4.5 16 reviews | 4.6/5 G2 4.6 · TrustRadius 4.5 55 reviews |
Free plan | Yes | Yes |
Choose Chatwoot or JivoChat?
Choose Chatwoot if
- You want open source
- You want self-hostable
Choose JivoChat if
- You want centralizes all customer communications into a single interface, improving efficiency
- You want offers a wide range of integrations with popular social media and messaging apps
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
JivoChat offers a generous Free tier for up to 2 agents, making it very accessible for small businesses.
Strengths
- Pro: Centralizes all customer communications into a single interface, improving efficiency.
- Pro: Offers a wide range of integrations with popular social media and messaging apps.
- Pro: AI Agent and chatbots can automate up to 80% of common customer requests.
- Pro: Provides tools for monitoring team performance and analyzing sales funnels.
- Pro: Includes features like video calls and telephony for richer customer interactions.
Weaknesses
- Con: The extensive feature set might have a learning curve for new users.
- Con: Specific pricing details are not immediately available on the landing page, requiring further investigation.
Key features
Plans and prices: Chatwoot vs JivoChat
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Oct 24, 2026 |
| JivoChat |
| jivochat.com/pricing read Nov 2, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and JivoChat pricing.
Key Takeaways
Chatwoot
- Choose if you want open source customer engagement
JivoChat
- Choose if you want deliver omnichannel real-time customer service across live chat, social media, and messengers
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.6/5 from 55 reviews for JivoChat; we compare ratings only above 20 reviews on both sides).
- Entry prices are not ranked, they are charged on different bases: Chatwoot $19/mo, billed monthly; JivoChat $28/agent/mo, billed yearly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and JivoChat compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.6/5 from 55 reviews for JivoChat; we compare ratings only above 20 reviews on both sides). Entry prices are not ranked, they are charged on different bases: Chatwoot $19/mo, billed monthly; JivoChat $28/agent/mo, billed yearly. Both have a free plan.
What are Chatwoot and JivoChat used for?
Chatwoot: Open source customer engagement. JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.
What does Chatwoot cost vs JivoChat?
Chatwoot's cheapest paid plan is Startups at $19/mo, billed monthly; it also has a free plan. JivoChat's cheapest paid plan is Basic at $28/agent/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and JivoChat?
Chatwoot's main strength: open source. JivoChat's main strength: centralizes all customer communications into a single interface, improving efficiency.