Gladly vs JivoChat: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gladly and JivoChat side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, JivoChat leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gladly
Customer service platform focused on people
Best for you if:
- • You want customer-centric support
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Gladly | JivoChat |
|---|---|---|
Starts at | Not published | Free plan, paid from $28/agent/mo, billed yearly Basic plan |
Category | Customer Support Help Desk | Customer Support Live Chat |
Rating | 4.5/5 G2 4.7 · SourceForge 4.3 1,181 reviews | 4.6/5 G2 4.6 · TrustRadius 4.5 55 reviews |
Free plan | No | Yes |
Watch out for | Minimum agent count for Hero tier (10+) | n/a |
Choose Gladly or JivoChat?
Choose Gladly if
- You want customer-centric support
- You want good for e-commerce
Choose JivoChat if
- You want a free tier before you commit
- You want centralizes all customer communications into a single interface, improving efficiency
- You want offers a wide range of integrations with popular social media and messaging apps
In-Depth Analysis
Gladly
Customer service platform focused on people
The AI Sidekick's usage-based pricing at $0.60 per conversation is transparent but requires a minimum volume, which could add up quickly for high-volume operations.
Watch out
Minimum agent count for Hero tier (10+)
Strengths
- Pro: Customer-centric support
- Pro: Good for e-commerce
- Pro: Omnichannel
- Pro: Modern interface
- Pro: Good integrations
Weaknesses
- Con: Expensive
- Con: Enterprise focus
- Con: Learning curve
- Con: Complex setup
- Con: Per-user pricing
Key features
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
JivoChat offers a generous Free tier for up to 2 agents, making it very accessible for small businesses.
Strengths
- Pro: Centralizes all customer communications into a single interface, improving efficiency.
- Pro: Offers a wide range of integrations with popular social media and messaging apps.
- Pro: AI Agent and chatbots can automate up to 80% of common customer requests.
- Pro: Provides tools for monitoring team performance and analyzing sales funnels.
- Pro: Includes features like video calls and telephony for richer customer interactions.
Weaknesses
- Con: The extensive feature set might have a learning curve for new users.
- Con: Specific pricing details are not immediately available on the landing page, requiring further investigation.
Key features
Plans and prices: Gladly vs JivoChat
| Tool | Plans and prices | Source |
|---|---|---|
| Gladly |
| gladly.com/pricing read Oct 8, 2026 |
| JivoChat |
| jivochat.com/pricing read Nov 2, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gladly pricing and JivoChat pricing.
Key Takeaways
Gladly
- Choose if you want customer service platform focused on people
JivoChat
- Has a free plan
What the data shows
On the data below, JivoChat leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 1,181 reviews for Gladly, 4.6/5 from 55 reviews for JivoChat).
- JivoChat starts at $28/agent/mo, billed yearly; Gladly has no public paid plan price on file.
- Only JivoChat has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gladly and JivoChat compare in 2026?
On the data below, JivoChat leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.5/5 from 1,181 reviews for Gladly, 4.6/5 from 55 reviews for JivoChat). JivoChat starts at $28/agent/mo, billed yearly; Gladly has no public paid plan price on file. Only JivoChat has a free plan.
What are Gladly and JivoChat used for?
Gladly: Customer service platform focused on people. JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.
What does Gladly cost vs JivoChat?
Gladly has no public paid-plan price on file. JivoChat's cheapest paid plan is Basic at $28/agent/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Gladly and JivoChat?
Gladly's main strength: customer-centric support. JivoChat's main strength: centralizes all customer communications into a single interface, improving efficiency.