Kayako vs Zendesk: Which Should You Choose in 2026?
Choosing between Kayako and Zendesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You need workflow automation features specifically
- • Unified customer service platform combining email, chat, and social support
- • Builds complete customer journey maps across all touchpoints
Zendesk
Complete customer service solution
Best for you if:
- • You want the higher-rated option (8.9/10 vs 7.2/10)
- • You need chatbots features specifically
- • Enterprise-grade customer service platform
- • Industry leader in support software
| At a Glance |  Kayako |  Zendesk |
|---|---|---|
Price | Paid | Paid |
Best For | Workflow Automation | Chatbots |
Rating | 72/100 | 89/100 |
| Feature | Kayako | Zendesk |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 72 | 89 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Workflow AutomationAI for Customer Service | ChatbotsCustomer Success |
How Kayako and Zendesk Compare
Kayako
Unified customer service platform for modern support teams
Paid · 72/100 score
Zendesk
Complete customer service solution
Paid · 89/100 score
Kayako is a workflow automation tool. Zendesk is in chatbots.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Zendesk
Want the highest-rated option?
Kayako: 72/100. Zendesk: 89/100.
Go with: Zendesk
Value user reviews?
Neither has user reviews yet.
Go with: Zendesk
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Kayako is a workflow automation tool. Zendesk is in chatbots. Pick the category that matches your needs.
How important are ratings?
Zendesk scores higher: 89/100 vs 72/100.
Key Takeaways
Zendesk
- Higher score: 89/100 vs 72
- Our pick for this comparison
Kayako
- Better fit for workflow automation
The Bottom Line
Zendesk (89/100) is our pick.
Frequently Asked Questions
Is Kayako or Zendesk better?
Zendesk scores 89/100 in our evaluation. Both are paid.
What are Kayako and Zendesk used for?
Kayako: Unified customer service platform for modern support teams. Zendesk: Complete customer service solution.
What does Kayako cost vs Zendesk?
Kayako is a paid tool. Zendesk is a paid tool. Visit their websites for detailed pricing.