Kustomer vs Teamwork CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Kustomer and Teamwork CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Kustomer leads on higher user rating; Teamwork CRM leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Kustomer
Unified CRM customer service with AI assistance
Best for you if:
- • You want modern customer service
Teamwork CRM
Manage client projects, track profitability, and automate data collection in one central hub.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Kustomer | |
|---|---|---|
Starts at | From $139/user/mo, billed monthly Ultimate plan | Free plan, paid from $10.99/user/mo, billed yearly Deliver plan |
Category | Customer Support CRM | CRM Project Management |
Rating | 4.5/5 G2 4.4 · Capterra 4.7 · SourceForge 4.3 713 reviews | 4.1/5 G2 4.4 · Capterra 4.4 · Trustpilot 3.2 1,527 reviews |
Free plan | No | Yes |
Watch out for | 8-seat minimum for Enterprise tier | Storage limits could lead to upgrade needs. |
Choose Kustomer or Teamwork CRM?
Choose Kustomer if
- You want modern customer service
- You want timeline view
- You work in customer support, not CRM
Choose Teamwork CRM if
- You want a free tier before you commit
- You want provides a holistic view of client projects and relationships
- You want automates data collection and task creation, reducing manual effort
- You work in CRM, not customer support
In-Depth Analysis
Kustomer
Unified CRM customer service with AI assistance
Kustomer's pricing, starting at $89/user/month for Enterprise and $139/user/month for Ultimate, is on the higher end compared to many mid-market CRM solutions.
Watch out
8-seat minimum for Enterprise tier
Strengths
- Pro: Modern customer service
- Pro: Timeline view
- Pro: Good for e-commerce
- Pro: Omnichannel
- Pro: AI features
Weaknesses
- Con: Expensive
- Con: Meta owned
- Con: Per-user pricing
- Con: Learning curve
- Con: Enterprise focus
Key features
Teamwork CRM
Manage client projects, track profitability, and automate data collection in one central hub.
Teamwork CRM offers a fair pricing structure, especially with its generous Free tier for small teams.
Watch out
Storage limits could lead to upgrade needs.
Strengths
- Pro: Provides a holistic view of client projects and relationships.
- Pro: Automates data collection and task creation, reducing manual effort.
- Pro: Facilitates seamless client collaboration without additional costs for client users.
- Pro: Offers robust features for tracking project health and profitability.
- Pro: Streamlines feedback and approval processes with a dedicated proofs hub.
Weaknesses
- Con: Advanced form features like conditional logic and branding are tied to higher-tier subscriptions.
Key features
Plans and prices: Kustomer vs Teamwork CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Kustomer |
| kustomer.com/pricing read Oct 5, 2026 |
| Teamwork CRM |
| teamwork.com/pricing read Oct 18, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Kustomer pricing and Teamwork CRM pricing.
Key Takeaways
Kustomer
- Higher user rating: 4.5/5 vs 4.1/5
Teamwork CRM
- Has a free plan
What the data shows
On the data below, Kustomer leads on higher user rating; Teamwork CRM leads on a free plan. We do not name an overall winner for this pair.
- Kustomer has the higher user rating (4.5/5 from 713 reviews for Kustomer, 4.1/5 from 1,527 reviews for Teamwork CRM).
- Entry prices are not ranked, they are charged on different bases: Kustomer $139/user/mo, billed monthly; Teamwork CRM $10.99/user/mo, billed yearly.
- Only Teamwork CRM has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Kustomer and Teamwork CRM compare in 2026?
On the data below, Kustomer leads on higher user rating; Teamwork CRM leads on a free plan. We do not name an overall winner for this pair. Kustomer has the higher user rating (4.5/5 from 713 reviews for Kustomer, 4.1/5 from 1,527 reviews for Teamwork CRM). Entry prices are not ranked, they are charged on different bases: Kustomer $139/user/mo, billed monthly; Teamwork CRM $10.99/user/mo, billed yearly. Only Teamwork CRM has a free plan.
What are Kustomer and Teamwork CRM used for?
Kustomer: Unified CRM customer service with AI assistance. Teamwork CRM: Manage client projects, track profitability, and automate data collection in one central hub.
What does Kustomer cost vs Teamwork CRM?
Kustomer's cheapest paid plan is Ultimate at $139/user/mo, billed monthly. Teamwork CRM's cheapest paid plan is Deliver at $10.99/user/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 18, 2026.
What's the main difference between Kustomer and Teamwork CRM?
Kustomer's main strength: modern customer service. Teamwork CRM's main strength: provides a holistic view of client projects and relationships.