Liveagent vs ProProfs Help Desk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Liveagent and ProProfs Help Desk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, ProProfs Help Desk leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Liveagent
Unified omnichannel customer support for growing teams
Best for you if:
- • You want help desk software
ProProfs Help Desk
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Liveagent | ProProfs Help Desk |
|---|---|---|
Starts at | From $15/mo, billed monthly Small Business plan | Free plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.0/5 Capterra 4.7 · G2 4.5 · SourceForge 2.4 2,616 reviews | 4.8/5 G2 4.7 · Capterra 4.9 33 reviews |
Free plan | No | Yes |
Choose Liveagent or ProProfs Help Desk?
Choose Liveagent if
- You want help desk software
- You want good for support
Choose ProProfs Help Desk if
- You want a free tier before you commit
- You want all-in-one customer support solution
- You want easy to set up and use
In-Depth Analysis
Liveagent
Unified omnichannel customer support for growing teams
LiveAgent's pricing is fair, especially with the annual discounts.
Strengths
- Pro: Help desk software
- Pro: Good for support
- Pro: Fair pricing
- Pro: Multiple channels
- Pro: Good features
Weaknesses
- Con: UI dated
- Con: Learning curve
- Con: Setup complexity
- Con: Better modern alternatives
- Con: Support varies
Key features
ProProfs Help Desk
Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
Strengths
- Pro: All-in-one customer support solution
- Pro: Easy to set up and use
- Pro: Reduces support ticket volume with knowledge base
- Pro: Improves agent productivity
- Pro: Offers a free basic plan
Weaknesses
- Con: Advanced customization might be limited compared to enterprise solutions
- Con: Reporting features could be more in-depth for complex analysis
- Con: Scalability for very large organizations might require higher-tier plans
Key features
Plans and prices: Liveagent vs ProProfs Help Desk
| Tool | Plans and prices | Source |
|---|---|---|
| Liveagent |
| liveagent.com/pricing read Oct 22, 2026 |
| ProProfs Help Desk | No plan prices on file | proprofshelpdesk.com |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Liveagent pricing and ProProfs Help Desk pricing.
Key Takeaways
Liveagent
- Choose if you want unified omnichannel customer support for growing teams
ProProfs Help Desk
- Higher user rating: 4.8/5 vs 4.0/5
- Has a free plan
What the data shows
On the data below, ProProfs Help Desk leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- ProProfs Help Desk has the higher user rating (4.0/5 from 2,616 reviews for Liveagent, 4.8/5 from 33 reviews for ProProfs Help Desk).
- Liveagent starts at $15/mo, billed monthly; ProProfs Help Desk has no public paid plan price on file.
- Only ProProfs Help Desk has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Liveagent and ProProfs Help Desk compare in 2026?
On the data below, ProProfs Help Desk leads on higher user rating and a free plan. We do not name an overall winner for this pair. ProProfs Help Desk has the higher user rating (4.0/5 from 2,616 reviews for Liveagent, 4.8/5 from 33 reviews for ProProfs Help Desk). Liveagent starts at $15/mo, billed monthly; ProProfs Help Desk has no public paid plan price on file. Only ProProfs Help Desk has a free plan.
What are Liveagent and ProProfs Help Desk used for?
Liveagent: Unified omnichannel customer support for growing teams. ProProfs Help Desk: Streamline customer support with an integrated help desk, live chat, and knowledge base solution.
What does Liveagent cost vs ProProfs Help Desk?
Liveagent's cheapest paid plan is Small Business at $15/mo, billed monthly. ProProfs Help Desk has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 22, 2026.
What's the main difference between Liveagent and ProProfs Help Desk?
Liveagent's main strength: help desk software. ProProfs Help Desk's main strength: all-in-one customer support solution.