LiveHelpNow vs Zendesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for LiveHelpNow and Zendesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, LiveHelpNow leads on a free plan; Zendesk leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
Best for you if:
- • You want a free tier before you commit
Zendesk
Complete customer service solution
Best for you if:
- • You want industry leader
| At a Glance | LiveHelpNow | Zendesk |
|---|---|---|
Starts at | Free plan, paid from $25/agent/mo Live chat and texting plan | From $19/mo, billed monthly Support Team plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | n/a | 4.3/5 G2 4.3 · Capterra 4.4 11,165 reviews |
Free plan | Yes | No |
Watch out for | n/a | AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat. |
Choose LiveHelpNow or Zendesk?
Choose LiveHelpNow if
- You want a free tier before you commit
- You want consolidates all customer communication channels into one platform
- You want AI-powered features significantly reduce agent workload and provide 24/7 support
Choose Zendesk if
- You want industry leader
- You want extensive integrations
- Budget matters ($19/mo, billed monthly vs $25/agent/mo)
In-Depth Analysis
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
LiveHelpNow's pricing structure is unique, offering individual components at $25/agent/month each.
Strengths
- Pro: Consolidates all customer communication channels into one platform.
- Pro: AI-powered features significantly reduce agent workload and provide 24/7 support.
- Pro: Offers robust analytics for performance monitoring and customer insights.
- Pro: Strong security measures for handling sensitive customer data.
- Pro: Includes free training and support for quick team onboarding.
Weaknesses
- Con: No explicit mention of a free trial, only a demo.
- Con: Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
- Con: The website focuses heavily on features without specific use cases for different business sizes.
Key features
Zendesk
Complete customer service solution
Zendesk publishes yearly agent prices on zendesk.com/pricing.
Watch out
AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat.
Strengths
- Pro: Industry leader
- Pro: Extensive integrations
- Pro: Powerful AI features
Weaknesses
- Con: Premium pricing
- Con: Can be overwhelming
Key features
Plans and prices: LiveHelpNow vs Zendesk
| Tool | Plans and prices | Source |
|---|---|---|
| LiveHelpNow |
| livehelpnow.net/pricing |
| Zendesk |
| zendesk.com/pricing read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on LiveHelpNow pricing and Zendesk pricing.
Key Takeaways
LiveHelpNow
- Has a free plan
Zendesk
- Lower entry price: $19/mo, billed monthly vs $25/agent/mo
What the data shows
On the data below, LiveHelpNow leads on a free plan; Zendesk leads on lower entry price. We do not name an overall winner for this pair.
- Only Zendesk has a published user rating (4.3/5 from 11,165 reviews); LiveHelpNow has none we can show.
- Zendesk has the lower entry price: $19/mo, billed monthly (Support Team) against $25/agent/mo (Live chat and texting) for LiveHelpNow.
- Only LiveHelpNow has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do LiveHelpNow and Zendesk compare in 2026?
On the data below, LiveHelpNow leads on a free plan; Zendesk leads on lower entry price. We do not name an overall winner for this pair. Only Zendesk has a published user rating (4.3/5 from 11,165 reviews); LiveHelpNow has none we can show. Zendesk has the lower entry price: $19/mo, billed monthly (Support Team) against $25/agent/mo (Live chat and texting) for LiveHelpNow. Only LiveHelpNow has a free plan.
What are LiveHelpNow and Zendesk used for?
LiveHelpNow: Omnichannel support software to transform customer service and empower agents. Zendesk: Complete customer service solution.
What does LiveHelpNow cost vs Zendesk?
LiveHelpNow's cheapest paid plan is Live chat and texting at $25/agent/mo; it also has a free plan. Zendesk's cheapest paid plan is Support Team at $19/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between LiveHelpNow and Zendesk?
LiveHelpNow's main strength: consolidates all customer communication channels into one platform. Zendesk's main strength: industry leader.