Medallia vs InMoment (formerly Wootric): Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Medallia and InMoment (formerly Wootric) side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, InMoment (formerly Wootric) leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Medallia
Experience management platform
Best for you if:
- • You want enterprise experience management
InMoment (formerly Wootric)
Enterprise experience improvement platform for NPS, CSAT, and customer feedback
Best for you if:
- • You want quantifies customer experience at key journey points
| At a Glance | Medallia | |
|---|---|---|
Starts at | Not published | Not published |
Category | Survey Tools Customer Feedback | Customer Feedback Analytics |
Rating | 4.5/5 G2 4.5 · Capterra 4.5 243 reviews | 4.9/5 SourceForge 4.9 47 reviews |
Free plan | No | No |
Watch out for | Overage fees for experience data records | Potential high costs for 'Growth' and 'Voice of the Customer' |
Choose Medallia or InMoment (formerly Wootric)?
Choose Medallia if
- You want enterprise experience management
- You want good for CX
- You work in survey tools, not customer feedback
Choose InMoment (formerly Wootric) if
- You want quantifies customer experience at key journey points
- You want provides data-driven insights with machine learning for faster decision-making
- You work in customer feedback, not survey tools
In-Depth Analysis
Medallia
Experience management platform
Medallia's custom Enterprise pricing is opaque and likely expensive, typical for high-end enterprise experience management platforms.
Watch out
Overage fees for experience data records
Strengths
- Pro: Enterprise experience management
- Pro: Good for CX
- Pro: AI insights
- Pro: Good integrations
- Pro: Scalable
Weaknesses
- Con: Very expensive
- Con: Complex platform
- Con: Enterprise only
- Con: Implementation time
- Con: Learning curve
Key features
InMoment (formerly Wootric)
Enterprise experience improvement platform for NPS, CSAT, and customer feedback
The 'Professional' and 'Growth' tiers lack transparent pricing, which is a significant drawback for potential customers.
Watch out
Potential high costs for 'Growth' and 'Voice of the Customer'
Strengths
- Pro: Quantifies customer experience at key journey points.
- Pro: Provides data-driven insights with machine learning for faster decision-making.
- Pro: Drives improvement across the organization by engaging stakeholders.
- Pro: Leverages existing systems of record for enhanced customer intelligence.
- Pro: Offers a flexible approach to CX program maturity.
Weaknesses
- Con: No explicit mention of a free trial or freemium model.
- Con: Pricing details are not publicly available.
Key features
Plans and prices: Medallia vs InMoment (formerly Wootric)
| Tool | Plans and prices | Source |
|---|---|---|
| Medallia |
| medallia.com/platform read Sep 29, 2026 |
| InMoment (formerly Wootric) |
| wootric.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Medallia pricing and InMoment (formerly Wootric) pricing.
Key Takeaways
Medallia
- Choose if you want experience management platform
InMoment (formerly Wootric)
- Higher user rating: 4.9/5 vs 4.5/5
What the data shows
On the data below, InMoment (formerly Wootric) leads on higher user rating. We do not name an overall winner for this pair.
- InMoment (formerly Wootric) has the higher user rating (4.5/5 from 243 reviews for Medallia, 4.9/5 from 47 reviews for InMoment (formerly Wootric)).
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Medallia and InMoment (formerly Wootric) compare in 2026?
On the data below, InMoment (formerly Wootric) leads on higher user rating. We do not name an overall winner for this pair. InMoment (formerly Wootric) has the higher user rating (4.5/5 from 243 reviews for Medallia, 4.9/5 from 47 reviews for InMoment (formerly Wootric)).
What are Medallia and InMoment (formerly Wootric) used for?
Medallia: Experience management platform. InMoment (formerly Wootric): Enterprise experience improvement platform for NPS, CSAT, and customer feedback.
What does Medallia cost vs InMoment (formerly Wootric)?
Medallia has no public paid-plan price on file. InMoment (formerly Wootric) has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Medallia and InMoment (formerly Wootric)?
Medallia's main strength: enterprise experience management. InMoment (formerly Wootric)'s main strength: quantifies customer experience at key journey points.