Ovation vs Retently: Which Should You Choose in 2026?
Choosing between Ovation and Retently comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 22, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Ovation
Frictionless guest feedback, streamlined recovery, and operational insights for restaurants.
Best for you if:
- • Collects guest feedback via SMS and QR codes with a "Digital Table Touch" approach.
- • Streamlines guest recovery with AI responses, templates, and special offers.
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates surveys, analyzes sentiment, and provides actionable insights.
| At a Glance |  Retently | |
|---|---|---|
Price | Paid | Paid |
Best For | Survey Tools | Survey Tools |
Rating | —/100 | —/100 |
| Feature | Ovation | Retently |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Survey ToolsCustomer Feedback | Survey ToolsCustomer Feedback |
How Ovation and Retently Compare
Ovation
Frictionless guest feedback, streamlined recovery, and operational insights for restaurants.
Paid
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Paid
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Ovation
Want the highest-rated option?
Neither has been rated yet.
Go with: Ovation
Value user reviews?
Neither has user reviews yet.
Go with: Ovation
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are survey tools tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Ovation
- Our pick for this comparison
Retently
The Bottom Line
Ovation is our pick.
Frequently Asked Questions
Is Ovation or Retently better?
Ovation scores high/100 in our evaluation. Both are paid.
What are Ovation and Retently used for?
Ovation: Frictionless guest feedback, streamlined recovery, and operational insights for restaurants.. Retently: Collect and act on customer feedback to drive growth and improve customer experience..
What does Ovation cost vs Retently?
Ovation is a paid tool. Retently is a paid tool. Visit their websites for detailed pricing.