Ovation vs Retently: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Ovation and Retently side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Ovation
Frictionless guest feedback, streamlined recovery, and operational insights for restaurants.
Best for you if:
- • You want significantly increases feedback volume compared to traditional methods
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
| At a Glance | Ovation | Retently |
|---|---|---|
Starts at | Not published | From $49/mo, billed monthly Ecommerce Basic plan |
Category | Customer Feedback Survey Tools | Survey Tools Customer Feedback |
Rating | n/a | 4.8/5 G2 4.7 · Capterra 4.9 60 reviews |
Free plan | No | No |
Choose Ovation or Retently?
Choose Ovation if
- You want significantly increases feedback volume compared to traditional methods
- You want provides actionable, location-specific insights for operational improvement
- You work in customer feedback, not survey tools
Choose Retently if
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
- You work in survey tools, not customer feedback
In-Depth Analysis
Ovation
Frictionless guest feedback, streamlined recovery, and operational insights for restaurants.
Strengths
- Pro: Significantly increases feedback volume compared to traditional methods.
- Pro: Provides actionable, location-specific insights for operational improvement.
- Pro: Automates guest recovery and retention efforts with AI and marketing tools.
- Pro: Designed specifically for the unique needs of restaurant operations, including multi-unit management.
Weaknesses
- Con: Pricing is custom, requiring direct contact for a quote.
- Con: Requires integration with existing restaurant systems for full functionality.
Key features
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Retently's pricing for the Ecommerce Basic tier at $49/month seems fair for businesses starting with feedback collection, offering a good set of features.
Strengths
- Pro: Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Pro: Omnichannel distribution maximizes response rates.
- Pro: Powerful analytics and reporting for deep insights.
- Pro: Automation features streamline feedback collection and action.
- Pro: Seamless integration with popular business tools.
Weaknesses
- Con: No free tier available, only a free trial.
- Con: Pricing details are not transparently listed on the website.
Key features
Plans and prices: Ovation vs Retently
| Tool | Plans and prices | Source |
|---|---|---|
| Ovation | No plan prices on file | ovationup.com/pricing |
| Retently |
| retently.com/pricing read Sep 29, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Ovation pricing and Retently pricing.
Key Takeaways
Ovation
- Choose if you want frictionless guest feedback, streamlined recovery, and operational insights for restaurants
Retently
- Choose if you want collect and act on customer feedback to drive growth and improve customer experience
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Retently has a published user rating (4.8/5 from 60 reviews); Ovation has none we can show.
- Retently starts at $49/mo, billed monthly; Ovation has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Ovation and Retently compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Retently has a published user rating (4.8/5 from 60 reviews); Ovation has none we can show. Retently starts at $49/mo, billed monthly; Ovation has no public paid plan price on file.
What are Ovation and Retently used for?
Ovation: Frictionless guest feedback, streamlined recovery, and operational insights for restaurants. Retently: Collect and act on customer feedback to drive growth and improve customer experience.
What does Ovation cost vs Retently?
Ovation has no public paid-plan price on file. Retently's cheapest paid plan is Ecommerce Basic at $49/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Sep 29, 2026.
What's the main difference between Ovation and Retently?
Ovation's main strength: significantly increases feedback volume compared to traditional methods. Retently's main strength: comprehensive survey types (NPS, CSAT, CES) for varied feedback.