Pure Chat vs tawk.to: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Pure Chat and tawk.to side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, tawk.to leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Best for you if:
- • You want easy to set up and intuitive to use
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Best for you if:
- • You want a fully free tool (Pure Chat requires payment)
| At a Glance | Pure Chat | tawk.to |
|---|---|---|
Starts at | From $39/mo, billed monthly Growth plan | Free 100% free |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.5/5 Capterra 4.6 · G2 4.4 544 reviews | 4.6/5 Capterra 4.6 · G2 4.5 548 reviews |
Free plan | No | Yes |
Watch out for | n/a | Hired Agents at $1/hour can add up |
Choose Pure Chat or tawk.to?
Choose Pure Chat if
- You want easy to set up and intuitive to use
- You want highly customizable chat widget to match branding
Choose tawk.to if
- You want a fully free tool (Pure Chat requires payment)
- You want completely free
- You want unlimited agents
In-Depth Analysis
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Pure Chat's pricing is fair, especially for the features offered.
Strengths
- Pro: Easy to set up and intuitive to use
- Pro: Highly customizable chat widget to match branding
- Pro: Mobile apps for managing chats on-the-go
- Pro: Provides canned responses for quick and accurate replies
- Pro: Offers a 30-day free trial of the PRO plan
Weaknesses
- Con: No free tier available after the trial period
- Con: SMS notifications are limited even in paid plans
- Con: Growth plan supports only one website
Key features
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
tawk.to's pricing is incredibly generous, offering a fully-featured live chat solution for free.
Watch out
Hired Agents at $1/hour can add up
Strengths
- Pro: Completely free
- Pro: Unlimited agents
- Pro: Good features
Weaknesses
- Con: Revenue from upsells
- Con: Branding on free
Key features
Plans and prices: Pure Chat vs tawk.to
| Tool | Plans and prices | Source |
|---|---|---|
| Pure Chat |
| purechat.com/pricing read Oct 21, 2026 |
| tawk.to |
| tawk.to/pricing read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Pure Chat pricing and tawk.to pricing.
Key Takeaways
Pure Chat
- Choose if you want the easiest & fastest way to add live chat to your website for instant customer communication
tawk.to
- Has a free plan
What the data shows
On the data below, tawk.to leads on a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 544 reviews for Pure Chat, 4.6/5 from 548 reviews for tawk.to).
- Pure Chat starts at $39/mo, billed monthly; tawk.to has no public paid plan price on file.
- Only tawk.to has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Pure Chat and tawk.to compare in 2026?
On the data below, tawk.to leads on a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.5/5 from 544 reviews for Pure Chat, 4.6/5 from 548 reviews for tawk.to). Pure Chat starts at $39/mo, billed monthly; tawk.to has no public paid plan price on file. Only tawk.to has a free plan.
What are Pure Chat and tawk.to used for?
Pure Chat: The easiest & fastest way to add live chat to your website for instant customer communication. tawk.to: Free live chat with unlimited agents, ticketing, and CRM.
What does Pure Chat cost vs tawk.to?
Pure Chat's cheapest paid plan is Growth at $39/mo, billed monthly. tawk.to is free. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Pure Chat and tawk.to?
Pure Chat's main strength: easy to set up and intuitive to use. tawk.to's main strength: completely free.