Re:amaze vs UVdesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Re:amaze and UVdesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, UVdesk leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Re:amaze
Customer service and live chat for e-commerce brands
Best for you if:
- • You want excellent e-commerce integration
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Re:amaze | UVdesk |
|---|---|---|
Starts at | From $29/user/mo, billed monthly Basic plan | Free plan, paid from $16/mo, billed yearly Medium Scale Industry (Annually) plan |
Category | Customer Support Chatbots | Customer Support E-commerce |
Rating | 3.4/5 Trustpilot 1.5 · G2 4.6 · Capterra 4.8 486 reviews | 4.4/5 Capterra 4.4 · G2 4.3 31 reviews |
Free plan | No | Yes |
Watch out for | n/a | Minimum 2 agents required for paid plans |
Choose Re:amaze or UVdesk?
Choose Re:amaze if
- You want excellent e-commerce integration
- You want order context always visible
Choose UVdesk if
- You want a free tier before you commit
- You want available as both open-source and SaaS, offering flexibility
- You want strong integration with various e-commerce platforms and marketplaces
In-Depth Analysis
Re:amaze
Customer service and live chat for e-commerce brands
Re:amaze offers a competitive pricing structure for e-commerce brands, with its 'Basic' tier at $29/user/month providing a solid foundation of essential customer service tools.
Strengths
- Pro: Excellent e-commerce integration
- Pro: Order context always visible
- Pro: Good automation tools
Weaknesses
- Con: Less suitable for non-e-commerce
- Con: Reporting could be more detailed
- Con: Steeper learning curve for chatbots
Key features
UVdesk
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
UVdesk offers a very generous free open-source option, which is a significant differentiator.
Watch out
Minimum 2 agents required for paid plans
Strengths
- Pro: Available as both open-source and SaaS, offering flexibility.
- Pro: Strong integration with various e-commerce platforms and marketplaces.
- Pro: Comprehensive set of features for efficient ticket management and customer support.
- Pro: Automated workflows and saved replies improve agent productivity.
- Pro: Includes a knowledge base for self-service support.
Weaknesses
- Con: Specific limitations of the free open-source version versus paid SaaS are not explicitly detailed.
- Con: The website does not provide clear pricing tiers for the SaaS version.
Key features
Plans and prices: Re:amaze vs UVdesk
| Tool | Plans and prices | Source |
|---|---|---|
| Re:amaze |
| reamaze.com/pricing read Nov 1, 2026 |
| UVdesk |
| uvdesk.com/pricing read Oct 25, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Re:amaze pricing and UVdesk pricing.
Key Takeaways
Re:amaze
- Choose if you want customer service and live chat for e-commerce brands
UVdesk
- Higher user rating: 4.4/5 vs 3.4/5
- Has a free plan
What the data shows
On the data below, UVdesk leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- UVdesk has the higher user rating (3.4/5 from 486 reviews for Re:amaze, 4.4/5 from 31 reviews for UVdesk).
- Entry prices are not ranked, they are charged on different bases: Re:amaze $29/user/mo, billed monthly; UVdesk $16/mo, billed yearly.
- Only UVdesk has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Re:amaze and UVdesk compare in 2026?
On the data below, UVdesk leads on higher user rating and a free plan. We do not name an overall winner for this pair. UVdesk has the higher user rating (3.4/5 from 486 reviews for Re:amaze, 4.4/5 from 31 reviews for UVdesk). Entry prices are not ranked, they are charged on different bases: Re:amaze $29/user/mo, billed monthly; UVdesk $16/mo, billed yearly. Only UVdesk has a free plan.
What are Re:amaze and UVdesk used for?
Re:amaze: Customer service and live chat for e-commerce brands. UVdesk: Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
What does Re:amaze cost vs UVdesk?
Re:amaze's cheapest paid plan is Basic at $29/user/mo, billed monthly. UVdesk's cheapest paid plan is Medium Scale Industry (Annually) at $16/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Re:amaze and UVdesk?
Re:amaze's main strength: excellent e-commerce integration. UVdesk's main strength: available as both open-source and SaaS, offering flexibility.