Jira Service Management vs Rootly: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Jira Service Management and Rootly side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Rootly leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Best for you if:
- • You want seamless integration with Atlassian ecosystem
Rootly
Incident management for modern teams
Best for you if:
- • You want incident management
| At a Glance | Jira Service Management | Rootly |
|---|---|---|
Starts at | Free plan, paid from $21/agent/mo, billed monthly Standard plan | Free plan, paid from $20/mo, billed yearly Essentials plan |
Category | Customer Support Incident Management | Incident Management Workflow Automation |
Rating | 3.9/5 G2 4.4 · Capterra 4.5 · SourceForge 2.3 1,956 reviews | 4.8/5 G2 4.8 134 reviews |
Free plan | Yes | Yes |
Watch out for | n/a | Potential for integration add-on costs |
Choose Jira Service Management or Rootly?
Choose Jira Service Management if
- You want seamless integration with Atlassian ecosystem
- You want flexible and customizable workflows
- You work in customer support, not incident management
Choose Rootly if
- You want incident management
- You want slack integration
- You work in incident management, not customer support
In-Depth Analysis
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Jira Service Management offers a fair pricing structure, especially with its generous Free tier for up to 3 agents.
Strengths
- Pro: Seamless integration with Atlassian ecosystem
- Pro: Flexible and customizable workflows
- Pro: Free tier for up to 3 agents
- Pro: Strong ITSM and ITIL capabilities
- Pro: Excellent knowledge base integration
Weaknesses
- Con: Can be complex to configure initially
- Con: Pricing scales quickly with agent count
- Con: UI can feel cluttered for simple use cases
- Con: Some features require add-ons
- Con: Learning curve for non-technical users
Key features
Rootly
Incident management for modern teams
Rootly's pricing is fair, offering a generous free Starter tier for basic incident management.
Watch out
Potential for integration add-on costs
Strengths
- Pro: Incident management
- Pro: Slack integration
- Pro: Good workflows
- Pro: Active development
- Pro: Fair pricing
Weaknesses
- Con: Learning curve
- Con: Slack dependent
- Con: Better alternatives exist
- Con: Feature gaps
- Con: Per-user pricing
Key features
Plans and prices: Jira Service Management vs Rootly
| Tool | Plans and prices | Source |
|---|---|---|
| Jira Service Management |
| atlassian.com/software/jira/service-management/…read Oct 14, 2026 |
| Rootly |
| rootly.comread Oct 4, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Jira Service Management pricing and Rootly pricing.
Key Takeaways
Jira Service Management
- Choose if you want unite teams on a single AI-powered platform to deliver service at scale
Rootly
- Higher user rating: 4.8/5 vs 3.9/5
What the data shows
On the data below, Rootly leads on higher user rating. We do not name an overall winner for this pair.
- Rootly has the higher user rating (3.9/5 from 1,956 reviews for Jira Service Management, 4.8/5 from 134 reviews for Rootly).
- Entry prices are not ranked, they are charged on different bases: Jira Service Management $21/agent/mo, billed monthly; Rootly $20/mo, billed yearly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Jira Service Management and Rootly compare in 2026?
On the data below, Rootly leads on higher user rating. We do not name an overall winner for this pair. Rootly has the higher user rating (3.9/5 from 1,956 reviews for Jira Service Management, 4.8/5 from 134 reviews for Rootly). Entry prices are not ranked, they are charged on different bases: Jira Service Management $21/agent/mo, billed monthly; Rootly $20/mo, billed yearly. Both have a free plan.
What are Jira Service Management and Rootly used for?
Jira Service Management: Unite teams on a single AI-powered platform to deliver service at scale. Rootly: Incident management for modern teams.
What does Jira Service Management cost vs Rootly?
Jira Service Management's cheapest paid plan is Standard at $21/agent/mo, billed monthly; it also has a free plan. Rootly's cheapest paid plan is Essentials at $20/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 14, 2026.
What's the main difference between Jira Service Management and Rootly?
Jira Service Management's main strength: seamless integration with Atlassian ecosystem. Rootly's main strength: incident management.