ServiceNow vs Ivanti: Which is Better in 2026?
Choosing between ServiceNow and Ivanti comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: ServiceNow is our overall pick for workflow automation workflows. Pick Ivanti if you need AI & automation.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
ServiceNow
Digitize and automate workflows for IT, HR, and customer service
Best for you if:
- • You need workflow automation features specifically
- • Enterprise IT service management platform
- • Automates workflows and IT operations
Ivanti
Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
Best for you if:
- • You need AI & automation features specifically
- • Unifies IT and security operations with an AI-powered platform.
- • Automates workflows for service management, endpoint control, and security.
| At a Glance |  ServiceNow |  Ivanti |
|---|---|---|
Starts at | Custom/moEnterprise | Paid |
Best For | Workflow Automation | AI & Automation |
Rating | - | - |
Choose ServiceNow or Ivanti?
Choose ServiceNow if
Digitize and automate workflows for IT, HR, and customer service
- Enterprise IT service management
- Comprehensive platform
- Workflow automation
- Your work is workflow automation-shaped, not AI & automation-shaped
Choose Ivanti if
Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
- Comprehensive suite covering ITSM, security, and asset management.
- AI and automation capabilities reduce manual effort and improve efficiency.
- Single-pane view for managing endpoints and network security.
- Your work is AI & automation-shaped, not workflow automation-shaped
| Feature | ServiceNow | Ivanti |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.1/5 298 reviews | ★4.2/5 137 reviews |
| Categories | Workflow AutomationInternal Tools | AI & AutomationSecurity |
In-Depth Analysis
ServiceNow
Digitize and automate workflows for IT, HR, and customer service
Strengths
- +Enterprise IT service management
- +Comprehensive platform
- +Workflow automation
- +Good integrations
- +Industry standard
Weaknesses
- -Very expensive
- -Complex implementation
- -Learning curve
- -Customization needs expertise
- -Overkill for SMBs
Key features
Ivanti
Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
Strengths
- +Comprehensive suite covering ITSM, security, and asset management.
- +AI and automation capabilities reduce manual effort and improve efficiency.
- +Single-pane view for managing endpoints and network security.
- +Flexible approach to Zero Trust adoption, supporting hybrid environments.
- +Highly configurable tools with visual workflow capabilities.
Weaknesses
- -Requires significant integration and configuration for optimal use.
- -The breadth of features may present a steep learning curve for new users.
Key features
Pricing: ServiceNow vs Ivanti
| Plan | ServiceNow | Ivanti |
|---|---|---|
| Tier 1 | Custom Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on ServiceNow pricing and Ivanti pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: ServiceNow
Want the highest-rated option?
Neither has user reviews yet.
Go with: ServiceNow
Value user reviews?
Neither has user reviews yet.
Go with: ServiceNow
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
ServiceNow is a workflow automation tool. Ivanti is in AI & automation. Pick the category that matches your needs.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
ServiceNow
- Larger review base (298 reviews)
- Our pick for this comparison
Ivanti
- Higher user rating: 4.2/5 vs 4.1/5
- Better fit for AI & automation
The Bottom Line
ServiceNow is our pick.
Frequently Asked Questions
Is ServiceNow or Ivanti better?
ServiceNow is rated in our evaluation. Both are paid.
What are ServiceNow and Ivanti used for?
ServiceNow: Digitize and automate workflows for IT, HR, and customer service. Ivanti: Automate IT and security workflows to innovate, not firefight, with AI-powered solutions..
What does ServiceNow cost vs Ivanti?
ServiceNow is a paid tool. Ivanti is a paid tool. Visit their websites for detailed pricing.