ServiceNow vs Ivanti: Which is Better in 2026?
Choosing between ServiceNow and Ivanti comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: ServiceNow wins this matchup. HubSpot is our overall Workflow Automation pick. HubSpot is our free Workflow Automation pick. Pick Ivanti if you need AI & automation.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
ServiceNow
Digitize and automate workflows for IT, HR, and customer service
Best for you if:
- • You want enterprise IT service management
Ivanti
Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
Best for you if:
- • You want comprehensive suite covering ITSM, security, and asset management
| At a Glance | ServiceNow | Ivanti |
|---|---|---|
Starts at | Custom | Custom |
Category | Workflow Automation Internal Tools | AI & Automation Security |
Rating | 4.5/5 G2 4.5 · Capterra 4.5 2,341 reviews | 4.2/5 G2 4.2 137 reviews |
Free plan | No | No |
Watch out for | Annual uplift of 5-10% on renewals | n/a |
Choose ServiceNow or Ivanti?
Choose ServiceNow if
- You want enterprise IT service management
- You want comprehensive platform
- You work in workflow automation, not AI & automation
Choose Ivanti if
- You want comprehensive suite covering ITSM, security, and asset management
- You want AI and automation capabilities reduce manual effort and improve efficiency
- You work in AI & automation, not workflow automation
In-Depth Analysis
ServiceNow
Digitize and automate workflows for IT, HR, and customer service
While custom quotes and volume discounts of 40-50% are available, the 5-10% annual uplift can significantly increase costs over time.
Watch out
Annual uplift of 5-10% on renewals
Strengths
- Pro: Enterprise IT service management
- Pro: Comprehensive platform
- Pro: Workflow automation
- Pro: Good integrations
- Pro: Industry standard
Weaknesses
- Con: Very expensive
- Con: Complex implementation
- Con: Learning curve
- Con: Customization needs expertise
- Con: Overkill for SMBs
Key features
Ivanti
Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
Strengths
- Pro: Comprehensive suite covering ITSM, security, and asset management.
- Pro: AI and automation capabilities reduce manual effort and improve efficiency.
- Pro: Single-pane view for managing endpoints and network security.
- Pro: Flexible approach to Zero Trust adoption, supporting hybrid environments.
- Pro: Highly configurable tools with visual workflow capabilities.
Weaknesses
- Con: Requires significant integration and configuration for optimal use.
- Con: The breadth of features may present a steep learning curve for new users.
Key features
Pricing: ServiceNow vs Ivanti
| Plan | ServiceNow | Ivanti |
|---|---|---|
| Tier 1 | Custom Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on ServiceNow pricing and Ivanti pricing.
Key Takeaways
ServiceNow
- Higher user rating: 4.5/5 vs 4.2/5
- Larger review base (2,341 reviews)
- Our pick for this comparison
Ivanti
- Better fit for AI & automation
The Bottom Line
ServiceNow wins this matchup. HubSpot is our overall Workflow Automation pick. HubSpot is our free Workflow Automation pick.
Frequently Asked Questions
Is ServiceNow or Ivanti better in 2026?
ServiceNow wins this matchup. HubSpot is our overall Workflow Automation pick. HubSpot is our free Workflow Automation pick. Pick ServiceNow for workflow automation workflows (main strength: enterprise IT service management). Pick Ivanti for AI & automation workflows (main strength: comprehensive suite covering ITSM, security, and asset management).
What are ServiceNow and Ivanti used for?
ServiceNow: Digitize and automate workflows for IT, HR, and customer service. Ivanti: Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.
What does ServiceNow cost vs Ivanti?
ServiceNow pricing is on their site. Ivanti pricing is on their site.
What's the main difference between ServiceNow and Ivanti?
ServiceNow's main strength: enterprise IT service management. Ivanti's main strength: comprehensive suite covering ITSM, security, and asset management.