Alternatives
Best ServiceNow alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best ServiceNow alternatives 2026, toolradar.com/alternatives/servicenow
5 direct alternatives to ServiceNow and 3 more tools in the same category, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Salesforce is the top alternative to ServiceNow on our list, followed by Microsoft Dynamics 365 and Workday.
- 3 of the 8 alternatives have a free plan, starting with Workday.
- Highest rated: NinjaOne, 4.7 out of 5 from 3,747 ratings, Mar 2026.
- 8 alternatives
- 5 direct
- 3 with a free plan
Top 3 alternatives to ServiceNow
Salesforce
#1 Top pickManage sales pipelines, customer support, and marketing journeys in one CRM
Starting price
From $25 /mo
Cheapest paid plan, monthly, as of October 2026
4.4 /5 across G2 and Capterra · 44,685 ratings, Sep 2026
Our take
Best overall
Enterprise CRM and ERP cloud solution
Starting price
From $65 /mo
Cheapest paid plan, monthly, as of October 2026
4.1 /5 across G2 and Capterra · 7,475 ratings, Sep 2026
Workday
#3Comprehensive cloud HR and finance management for large enterprises
Pricing
Free plan
2.7 /5 across G2 and Trustpilot · 2,205 ratings, Sep 2026
Our take
Best free tier
ServiceNow vs 8 alternatives
| Tool | Starting price (Oct 2026) | Free plan | Rating | Fit |
|---|---|---|---|---|
 | Price: Contact sales | Free plan: No | 4.5 out of 5, from 2,341 ratings across G2 and Capterra (2,341) | |
| Price: $25/mo | Free plan: No | 4.4 out of 5, from 44,685 ratings across G2 and Capterra (44,685) | Direct alternative |
| Price: $65/mo | Free plan: No | 4.1 out of 5, from 7,475 ratings across G2 and Capterra (7,475) | Direct alternative |
| Price: Free + paid | Free plan: Yes | 2.7 out of 5, from 2,205 ratings across G2 and Trustpilot (2,205) | Direct alternative |
 | Price: Not published | Free plan: No | 4.2 out of 5, from 137 ratings on G2 (137) | Direct alternative |
 | Price: Not published | Free plan: No | 4.0 out of 5, from 12 ratings on G2 (12) | Direct alternative |
 | Price: $1.5/mo | Free plan: No | 4.7 out of 5, from 3,747 ratings on G2 (3,747) | Same category as ServiceNow |
 | Price: $24.9/mo | Free plan: Yes | 4.5 out of 5, from 4,175 ratings on G2 (4,175) | Same category as ServiceNow |
 | Price: Free + paid | Free plan: Yes | 4.4 out of 5, from 10,148 ratings across G2 and Capterra (10,148) | Same category as ServiceNow |
Why people consider alternatives to ServiceNow
ServiceNow digitizes enterprise workflows across IT, HR, customer service, and security operations. The platform automates routine requests, manages incidents, and provides a single system of action for complex organizations.
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in customer support.
The 5 direct alternatives below cover the same core job (customer support) with different trade-offs. The 3 tools marked "Same category as ServiceNow" fit the category but replace ServiceNow less directly.
ServiceNow by the numbers
Toolradar data: It is listed as an alternative to 29 other tools on Toolradar, ranking #6 of 72 in Internal Tools. As of Nov 2026.
- #21 (joint) most-listed alternative in Security, out of 735 tools in Security. Source: Toolradar data, Nov 2026.
- #1 in media coverage in Security, out of 33 tools mentioned in the last 30 days in Security. Source: Toolradar data, Nov 2026.
- #33 (joint) most-listed alternative in Workflow Automation, out of 1036 tools in Workflow Automation. Source: Toolradar data, Nov 2026.
| Metric | ServiceNow | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 64% have one | n/a |
| Listed as an alternative to | 29 tools | 2 | #6 of 72 |
| User rating | 4.5/5 (across the web, 2,341 ratings) | 4.5/5 | #16 of 30 (joint) tools with 20+ reviews |
| Compare-page visits, last 30 days | 52 visits | 41 | #6 of 17 (joint) tools with 20+ compare-page visits |
Listed as an alternative to: #5 on 2026-10-16 to #6 on 2026-11-02 (rank among 72 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Internal Tools data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.
Cite this: Toolradar, “ServiceNow by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
8 alternatives to ServiceNow
Direct alternatives come first, ranked by G2 and Capterra ratings, media mentions, and editor review. Tools marked "Same category as ServiceNow" follow, ranked the same way.
- 1
Salesforce
Paid Battle-tested at scaleManage sales pipelines, customer support, and marketing journeys in one CRM
4.4 /5 across G2 and Capterra · 44,685 ratings, Sep 2026
From $25/user/mo, billed monthly or yearly
- 2
Microsoft Dynamics 365
Paid Battle-tested at scaleEnterprise CRM and ERP cloud solution
4.1 /5 across G2 and Capterra · 7,475 ratings, Sep 2026
From $65/user/mo, billed monthly
- 3
Workday
Free plan Cheaper than ServiceNowComprehensive cloud HR and finance management for large enterprises
2.7 /5 across G2 and Trustpilot · 2,205 ratings, Sep 2026
Free plan available; paid prices not published
- 4
Ivanti
PaidAutomate IT and security workflows to innovate, not firefight, with AI-powered solutions.
4.2 /5 on G2 · 137 ratings, Mar 2026
Price not published
- 5
BMC Helix
PaidEnterprise service management platform
4.0 /5 on G2 · 12 ratings, Sep 2026
Price not published
- 6
NinjaOne
Paid Higher rated by usersThe easiest IT management platform for unified endpoint management and IT operations.
4.7 /5 on G2 · 3,747 ratings, Mar 2026
From $1.50/endpoint/mo, billed monthly
Same category as ServiceNow
- 7
TeamViewer
Free plan Cheaper than ServiceNowThe platform for the digital workplace, enabling seamless remote access, support, and IT management.
4.5 /5 on G2 · 4,175 ratings, Sep 2026
From $24.90/mo, billed monthly; free plan available
Same category as ServiceNow
- 8
Zoho Desk
Free plan Cheaper than ServiceNowCustomer service software for businesses
4.4 /5 across G2 and Capterra · 10,148 ratings, Sep 2026
Free plan available; paid prices not published
Same category as ServiceNow
Frequently asked questions
What is the best alternative to ServiceNow?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to ServiceNow are Salesforce, Microsoft Dynamics 365, Workday. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to ServiceNow?
There is no fully free alternative in this list. Workday is freemium: a permanent free tier plus paid plans (Comprehensive cloud HR and finance management for large enterprises).
Why do people look for ServiceNow alternatives?
Common reasons teams switch away from ServiceNow: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for ServiceNow versus each alternative.
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