Webex Calling vs Microsoft Teams Phone: Which Should You Choose in 2026?
Choosing between Webex Calling and Microsoft Teams Phone comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Webex Calling
Cloud phone system by Cisco
Best for you if:
- • You need video conferencing features specifically
- • You need cloud phone system by cisco
- • You need professional-grade features
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Best for you if:
- • You need team chat features specifically
- • You need cloud calling in microsoft teams
- • You need professional-grade features
| At a Glance | ||
|---|---|---|
Price | Paid | Paid |
Best For | Video Conferencing | Team Chat |
Rating | —/100 | —/100 |
| Feature | Webex Calling | Microsoft Teams Phone |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 213 | 166 |
| Categories | Video ConferencingScreen Sharing | Team ChatScreen Sharing |
Understanding the Differences
Both Webex Calling and Microsoft Teams Phone solve similar problems, but they approach them differently.Webex Calling positions itself as "cloud phone system by cisco" while Microsoft Teams Phonefocuses on "cloud calling in microsoft teams". These differences matter depending on what you're trying to accomplish.
When to Choose Webex Calling
Webex Calling makes sense if you're looking for a comprehensive paid solution.
When to Choose Microsoft Teams Phone
Microsoft Teams Phone is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Microsoft Teams Phone
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Microsoft Teams Phone is built for teams that are leveling up.
We'd pick: Microsoft Teams Phone
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Webex Calling is built for organizations like yours.
We'd pick: Webex Calling
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Webex Calling—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Webex Calling higher (/100). But the community has upvoted Webex Calling more (213 votes). Pick your source of truth.
Key Takeaways
What Webex Calling Does Better
- More community upvotes
- Our recommendation for most use cases
Consider Microsoft Teams Phone If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Webex Calling. But the honest answer is that "better" depends on your situation. Webex Calling scores higher in our analysis, but Microsoft Teams Phone might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Webex Calling or Microsoft Teams Phone better?
Based on our analysis, Webex Calling scores higher with high/100. Webex Calling ispaid while Microsoft Teams Phone is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Webex Calling to Microsoft Teams Phone easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Webex Calling and Microsoft Teams Phone offer free trials?
Most software in this category offers free trials or free tiers. Webex Calling is paid with potential trial.Microsoft Teams Phone is paid with potential trial. Visit their websites for current trial offers.