ZapScale vs Gainsight: Which Should You Choose in 2026?
Choosing between ZapScale and Gainsight comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
ZapScale
The easiest customer success platform for B2B SaaS companies, providing deep customer insights and automation.
Best for you if:
- • You need product analytics features specifically
- • Provides a 360-degree customer view with deep health analytics and product adoption tracking.
- • Automates customer success operations with workflows, playbooks, and AI-augmented tools for improved productivity.
Gainsight
Customer success platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 0.0/10)
- • You need marketing automation features specifically
- • Unified platform (CustomerOS) for end-to-end customer journey orchestration.
- • Leverages AI for early churn detection, expansion opportunities, and personalized customer engagement.
| At a Glance |  ZapScale |  Gainsight |
|---|---|---|
Price | Paid | Paid |
Best For | Product Analytics | Marketing Automation |
Rating | —/100 | 88/100 |
| Feature | ZapScale | Gainsight |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 88 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Product AnalyticsCustomer Success | Marketing AutomationCustomer Success |
How ZapScale and Gainsight Compare
ZapScale
The easiest customer success platform for B2B SaaS companies, providing deep customer insights and automation.
Paid
Gainsight
Customer success platform
Paid · 88/100 score
ZapScale is a product analytics tool. Gainsight is in marketing automation.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gainsight
Want the highest-rated option?
Gainsight scores 88/100. ZapScale is unrated.
Go with: Gainsight
Value user reviews?
Neither has user reviews yet.
Go with: Gainsight
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
ZapScale is a product analytics tool. Gainsight is in marketing automation. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gainsight
- Higher score: 88/100 vs unrated
- Our pick for this comparison
ZapScale
- Better fit for product analytics
The Bottom Line
Gainsight (88/100) is our pick.
Frequently Asked Questions
Is ZapScale or Gainsight better?
Gainsight scores 88/100 in our evaluation. Both are paid.
What are ZapScale and Gainsight used for?
ZapScale: The easiest customer success platform for B2B SaaS companies, providing deep customer insights and automation.. Gainsight: Customer success platform.
What does ZapScale cost vs Gainsight?
ZapScale is a paid tool. Gainsight is a paid tool. Visit their websites for detailed pricing.