Zenduty vs Grafana OnCall: Which is Better in 2026?
Choosing between Zenduty and Grafana OnCall comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Grafana OnCall is our overall pick for incident management workflows. Pick Zenduty if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Zenduty
End-to-end incident management and response orchestration for DevOps and SRE teams.
Best for you if:
- • AI-powered incident management reduces alert noise and automates root cause analysis.
- • Streamlines on-call scheduling and incident response workflows for faster resolution.
Grafana OnCall
On-call management for Grafana
Best for you if:
- • Grafana OnCall is an open-source on-call management and alerting system
- • It routes alerts, manages schedules, and escalates incidents integrated with Grafana
| At a Glance |  Zenduty |  Grafana OnCall |
|---|---|---|
Starts at | Free tier + paid plansFree tier available | $20/user/monthPro |
Best For | Incident Management | Incident Management |
Rating | - | - |
Choose Zenduty or Grafana OnCall?
Choose Zenduty if
End-to-end incident management and response orchestration for DevOps and SRE teams.
- Significantly reduces MTTA and MTTR, with reported reductions over 60%.
- Minimizes alert fatigue by suppressing noisy alerts and prioritizing critical ones.
- Enhances team productivity by reducing context switching and automating manual tasks.
Choose Grafana OnCall if
On-call management for Grafana
- Open source on-call
- Grafana integration
- Good alerting
| Feature | Zenduty | Grafana OnCall |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.6/5 110 reviews | ★4.5/5 222 reviews |
| Categories | Incident ManagementDevOps | Incident ManagementDevOps |
In-Depth Analysis
Zenduty
End-to-end incident management and response orchestration for DevOps and SRE teams.
Strengths
- +Significantly reduces MTTA and MTTR, with reported reductions over 60%.
- +Minimizes alert fatigue by suppressing noisy alerts and prioritizing critical ones.
- +Enhances team productivity by reducing context switching and automating manual tasks.
- +Provides a comprehensive 360-degree view of operational health.
- +Offers extensive integrations with over 100 monitoring, communication, and ticketing tools.
Weaknesses
- -Specific pricing tiers and their feature breakdowns are not immediately visible on the main pages.
- -The effectiveness of AI features is dependent on the quality and volume of historical incident data.
Key features
Grafana OnCall
On-call management for Grafana
Strengths
- +Open source on-call
- +Grafana integration
- +Good alerting
- +Self-hostable
- +PagerDuty alternative
Weaknesses
- -Newer product
- -Less features than PagerDuty
- -Documentation improving
- -Setup complexity
- -Enterprise features limited
Key features
Pricing: Zenduty vs Grafana OnCall
| Plan | Zenduty | Grafana OnCall |
|---|---|---|
| Tier 1 | N/A | Free Free |
| Tier 2 | N/A | $20 /user/month Pro |
| Tier 3 | N/A | from $25K/year Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Zenduty pricing and Grafana OnCall pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Zenduty
Want the highest-rated option?
Neither has user reviews yet.
Go with: Zenduty
Value user reviews?
Neither has user reviews yet.
Go with: Grafana OnCall
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are incident management tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Grafana OnCall
- Larger review base (222 reviews)
- Free tier available
- Our pick for this comparison
Zenduty
- Higher user rating: 4.6/5 vs 4.5/5
The Bottom Line
Grafana OnCall is our pick.
Frequently Asked Questions
Is Zenduty or Grafana OnCall better?
Grafana OnCall is rated in our evaluation. Both are freemium.
What are Zenduty and Grafana OnCall used for?
Zenduty: End-to-end incident management and response orchestration for DevOps and SRE teams.. Grafana OnCall: On-call management for Grafana.
What does Zenduty cost vs Grafana OnCall?
Zenduty is freemium (free tier + paid plans). Grafana OnCall is freemium (free tier + paid plans). Visit their websites for detailed pricing.