Citibot Logo
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About Citibot
Citibot is an AI-powered communication platform designed specifically for government agencies to improve resident engagement and service delivery. It leverages enterprise-grade AI with a human-centered design approach to ensure equitable, trusted, and accessible communication. The platform integrates AI-powered Voice, Text, and Web automation to provide 24/7 service across multiple channels, including websites, SMS, phone, Messenger, and WhatsApp, supporting over 75 languages. Citibot's AI operates within a closed system, pulling information exclusively from the government's trusted knowledge base, such as municipal websites, internal databases, and public documents. This ensures accuracy, compliance, privacy, and security, preventing the AI from generating unverified or made-up answers. It also offers deep integrations with existing government software like CRMs, service request systems, case management tools, and permitting software, streamlining operations and reducing staff burden. The platform is designed to empower governments to deliver faster, more accessible, and trusted services, while providing residents with instant answers, bill payment options, and emergency response support.
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