Helply Logo
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About Helply
Helply provides AI-powered customer support agents designed to automate repetitive tasks and improve resolution rates. It integrates with existing help desks, learns from your knowledge base, and can perform actions like processing refunds, sending invoices, and guiding customers to the right plans. The platform aims to reduce agent workload, decrease wait times for customers, and prevent agent burnout by handling up to 70% of simple requests. Helply differentiates itself with a "65% AI resolution rate in 90 days, or you pay nothing" guarantee, backed by a dedicated AI support engineer through its VIP Concierge program. This program ensures personalized setup, training, and continuous optimization. The system is built to avoid hallucinations by escalating to human agents with full context when unsure, and it continuously identifies knowledge gaps to improve its performance over time. It's ideal for businesses looking to scale their support operations, reduce ticket volume, and provide 24/7 assistance without increasing headcount.
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