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Helply

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AI agent for customer support that guarantees results and takes real actions.

Customer SupportAI AgentsAutomation
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Tracked since2026
0 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Guaranteed 65% AI resolution rate or money back.

Biggest con

Pricing is based on message credits, which might be hard to predict for some businesses.

TL;DR - Helply

  • AI support agents automate customer queries and take real actions like refunds and invoicing.
  • Guarantees a 65% AI resolution rate within 90 days, or you pay nothing.
  • Continuously learns from your knowledge base and identifies gaps to improve over time.
Pricing: Free plan available
Best for: Growing teams

What is Helply?

Editorial review
Helply provides AI-powered customer support agents designed to automate repetitive tasks and improve resolution rates. It integrates with existing help desks, learns from your knowledge base, and can perform actions like processing refunds, sending invoices, and guiding customers to the right plans. The platform aims to reduce agent workload, decrease wait times for customers, and prevent agent burnout by handling up to 70% of simple requests. Helply differentiates itself with a "65% AI resolution rate in 90 days, or you pay nothing" guarantee, backed by a dedicated AI support engineer through its VIP Concierge program. This program ensures personalized setup, training, and continuous optimization. The system is built to avoid hallucinations by escalating to human agents with full context when unsure, and it continuously identifies knowledge gaps to improve its performance over time. It's ideal for businesses looking to scale their support operations, reduce ticket volume, and provide 24/7 assistance without increasing headcount.

Available on: Web

how we evaluateSourcehelply.com ↗

Pros & Cons

Pros

  • Guaranteed 65% AI resolution rate or money back.
  • Dedicated AI support engineer for all customers (VIP Concierge program).
  • AI can take real actions (refunds, invoices, plan changes) beyond just answering questions.
  • Hallucination-proof escalation ensures accuracy and trust.
  • Gap Finder feature helps continuously improve knowledge base and AI performance.

Cons

  • Pricing is based on message credits, which might be hard to predict for some businesses.
  • Add-ons like removing branding and extra credits/agents/seats incur additional costs.

Preview

Key Features

65% AI Resolution Guarantee14-Day Live DeploymentHallucination-Proof Escalation to human agents with full contextAutomated Refunds based on rulesAutomated Plan Guidance for upgrades/downgradesAutomated Invoice Delivery and billing inquiriesKnowledge Base Training and Auto-Sync (docs, Notion, FAQs)Gap Finder to identify unaddressed customer questions

Pricing Plans

Pricing checked Aug 14, 2026

Starter

$0 / mo

  • 500 message credits/mo
  • 1 AI Agent
  • 1 Gap Finder runs/mo
  • 5 Actions
  • Analytics
  • 1-1 VIP Program

Growth

$29 / mo

  • Everything in Starter
  • 12,000 message credits/mo
  • 2 Gap Finder runs/mo
  • 10 Actions

Scale

$99 / mo

  • Everything in Growth
  • 40,000 message credits/mo
  • 3 Gap Finder runs/mo
  • 15 Actions

Enterprise

Contact us

  • Everything in Scale
  • Unlimited AI Answers/mo
  • Unlimited Gap Finder/mo
  • Unlimited Actions
  • Unlimited Agents
  • Unlimited Seats
  • SLAs and Custom Pricing
  • Success Manager
Calculate your costView full pricing

Is Helply worth the price?

85/100

Helply's pricing is quite generous, especially with a robust free Starter tier offering 500 message credits and 1 AI Agent.

The jump to Growth at $29/month for 12,000 credits is excellent value, making it highly competitive. This pricing structure is best for small to medium businesses looking for an affordable yet powerful AI customer support solution.

Hidden Costs & Gotchas

Overage fees for message credits not specified.

Potential for rapid credit consumption with active agents.

Enterprise features require custom pricing negotiation.

How Helply Compares to Competitors

Compared to many AI customer support tools like Intercom or Zendesk's AI add-ons, Helply's Growth tier at $29/month for 12,000 messages is significantly more affordable. Many competitors charge upwards of $50-$100 for similar message volumes, often with fewer 'action' capabilities, positioning Helply as a strong budget-friendly alternative.

How Helply's pricing compares

At $29/mo, Helply is the most affordable of its 3 direct competitors.

Helply
$29
Comm100
$29
Rova AI
$29
Five9
$119

Entry paid plan, monthly. Pricing checked Aug 14, 2026.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Helply alternatives6+ tools ranked, pricing + verdict per pickHelply vs Zendesk MessagingHead-to-head: features, pricing, who winsHelply vs PodiumHead-to-head: features, pricing, who winsHelply vs Five9Head-to-head: features, pricing, who wins

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Helply FAQ

How does Helply ensure its AI agents provide accurate information without 'hallucinating'?

Helply is designed to avoid hallucinations by escalating to human agents with full context whenever the AI is unsure about a response. This mechanism ensures accuracy and maintains customer trust by preventing incorrect information from being provided.

Which teams would benefit most from implementing Helply?

Helply is ideal for customer support teams looking to scale their operations, reduce ticket volume, and provide 24/7 assistance without increasing headcount. It helps automate repetitive tasks and improve resolution rates, freeing human agents for more complex issues.

How does Helply compare to Zendesk Messaging in terms of functionality?

Helply differentiates itself by offering AI agents that can take real actions, such as processing refunds, sending invoices, and guiding customers to different plans. While Zendesk Messaging provides communication tools, Helply focuses on automating actionable customer support tasks with a guaranteed resolution rate.

Can Helply integrate with existing customer support infrastructure?

Yes, Helply is designed to integrate with existing help desks. This allows it to learn from your current knowledge base and seamlessly become part of your established customer support workflow.

What kind of guarantee does Helply offer for its AI resolution rate?

Helply provides a guarantee of a 65% AI resolution rate within 90 days, or the customer pays nothing. This commitment is supported by a dedicated AI support engineer through its VIP Concierge program, ensuring personalized setup and optimization.

Does Helply include a free tier, and how is its pricing structured for paid plans?

Yes, Helply offers a free tier for initial access to its features. Paid plans are structured based on message credits, with additional costs for add-ons like removing branding or increasing the number of credits, agents, or seats.

Source: helply.com

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