Helply
UnclaimedAI agent for customer support that guarantees results and takes real actions.
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TL;DR - Helply
- AI support agents automate customer queries and take real actions like refunds and invoicing.
- Guarantees a 65% AI resolution rate within 90 days, or you pay nothing.
- Continuously learns from your knowledge base and identifies gaps to improve over time.
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Guaranteed 65% AI resolution rate or money back.
- Dedicated AI support engineer for all customers (VIP Concierge program).
- AI can take real actions (refunds, invoices, plan changes) beyond just answering questions.
- Hallucination-proof escalation ensures accuracy and trust.
- Gap Finder feature helps continuously improve knowledge base and AI performance.
Cons
- Pricing is based on message credits, which might be hard to predict for some businesses.
- Add-ons like removing branding and extra credits/agents/seats incur additional costs.
Preview
Key Features
65% AI Resolution Guarantee14-Day Live DeploymentHallucination-Proof Escalation to human agents with full contextAutomated Refunds based on rulesAutomated Plan Guidance for upgrades/downgradesAutomated Invoice Delivery and billing inquiriesKnowledge Base Training and Auto-Sync (docs, Notion, FAQs)Gap Finder to identify unaddressed customer questions
Pricing Plans
Starter
$0/mo
- 500 message credits/mo
- 1 AI Agent
- 1 Gap Finder runs/mo
- 5 Actions
- Analytics
- 1-1 VIP Program
Growth
$29/mo
- Everything in Starter
- 12,000 message credits/mo
- 2 Gap Finder runs/mo
- 10 Actions
Scale
$99/mo
- Everything in Growth
- 40,000 message credits/mo
- 3 Gap Finder runs/mo
- 15 Actions
Enterprise
Contact us
- Everything in Scale
- Unlimited AI Answers/mo
- Unlimited Gap Finder/mo
- Unlimited Actions
- Unlimited Agents
- Unlimited Seats
- SLAs and Custom Pricing
- Success Manager
- Advanced+ Analytics
What is Helply?
Helply provides AI-powered customer support agents designed to automate repetitive tasks and improve resolution rates. It integrates with existing help desks, learns from your knowledge base, and can perform actions like processing refunds, sending invoices, and guiding customers to the right plans. The platform aims to reduce agent workload, decrease wait times for customers, and prevent agent burnout by handling up to 70% of simple requests.
Helply differentiates itself with a "65% AI resolution rate in 90 days, or you pay nothing" guarantee, backed by a dedicated AI support engineer through its VIP Concierge program. This program ensures personalized setup, training, and continuous optimization. The system is built to avoid hallucinations by escalating to human agents with full context when unsure, and it continuously identifies knowledge gaps to improve its performance over time. It's ideal for businesses looking to scale their support operations, reduce ticket volume, and provide 24/7 assistance without increasing headcount.
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Helply FAQ
What is the guaranteed AI resolution rate, and what happens if it's not met?
Helply guarantees a 65% AI resolution rate within 90 days. If this resolution rate is not achieved, the customer pays nothing.
How quickly can Helply deploy an AI agent into production?
Helply can connect to your help desk, configure workflows, and launch your AI agent in production within 14 days. This rapid deployment ensures a quick go-live for your support automation.
How does Helply prevent AI hallucinations when handling customer inquiries?
Helply employs a 'hallucination-proof escalation' mechanism. When the AI is unsure about an answer, it escalates the query to your human help desk with full context and source citations, ensuring no guessing or incorrect information is provided.
What is the purpose of the Gap Finder feature?
The Gap Finder feature analyzes your customer tickets to identify questions that are not currently covered in your knowledge base. It provides a prioritized list of areas where your documentation needs improvement, helping to increase the AI's resolution rate over time.
Which help desk platforms does Helply integrate with for ticket creation and history scanning?
Helply integrates with several popular help desk platforms, including Zendesk, Freshdesk, Help Scout, Groove, Front, and Crisp. This allows for seamless ticket creation and the ability to scan ticket history for comprehensive context.
What is included in the VIP White Glove Concierge program?
The VIP White Glove Concierge program provides every Helply customer with a dedicated AI support engineer, fine-tuning assistance, a private Slack channel for one-on-one support, and weekly optimization reviews. This program is designed to ensure measurable results and guide customers through setup and ongoing optimization.
Source: helply.com