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About Ivanti Service Manager
Ivanti Neurons for ITSM (formerly Ivanti Service Manager) is an enterprise IT service management platform that transforms help desks with AI-powered automation, no-code workflow configuration, and omnichannel ticket management. The platform handles incident, problem, change, and release management while providing a self-service portal with AI chatbots for common requests. Ivanti offers flexible deployment options including cloud, on-premise, and hybrid configurations, with role-based dashboards that monitor service delivery and SLA commitments. The solution includes a pre-built bot library for common automation tasks and integrates with Ivanti's broader endpoint and asset management ecosystem.
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