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About Kapa AI Docs
Kapa AI Docs is an AI platform designed to build accurate AI assistants for technical products. It connects to over 50 data sources, including documentation, code repositories, support tickets, and wikis, to create a comprehensive knowledge base. These AI assistants can then be deployed across various touchpoints like documentation, support channels, and within the product itself, providing instant, cited answers to user queries. The platform aims to improve customer self-service, deflect support tickets, enhance agent efficiency, and convert website leads by answering pre-sales questions. It also offers robust analytics to track user interactions, identify knowledge gaps, and optimize content, ensuring the AI assistant continuously improves and provides valuable insights for product and documentation teams. Kapa AI Docs prioritizes security with features like SOC 2 Type II certification, data encryption, role-based access control, and sensitive data masking.
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