Khoros Logo
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About Khoros
Khoros is an enterprise customer engagement platform that combines online community management, social media management, and digital customer service into a unified solution. The Communities product lets brands build self-service support forums, discussion spaces, and knowledge bases that reduce support ticket volume, Zoom's community alone drives 8.6M page views. Khoros Service provides AI-powered agent tools with intelligent routing, automated prioritization, and omnichannel support across social media, chat, SMS, email, and phone. The Social Media Management module handles content publishing, governance, and compliance at enterprise scale. Used by Microsoft, Samsung, Cisco, T-Mobile, and 300+ organizations, Khoros is built for large brands that need to manage customer engagement across every digital touchpoint.
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