The Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- Enterprise platform combining online communities, social media management, and digital customer service
- AI-powered omnichannel support with intelligent routing across social, chat, SMS, email, and phone
- Used by Microsoft, Samsung, Cisco, and 300+ large brands for customer engagement at scale
Pros
- Unified platform for community, social, and customer service
- Proven at enterprise scale with 300+ major brand deployments
- AI-powered routing and automation reduce agent workload significantly
- Community self-service deflects support tickets at scale
- Comprehensive omnichannel coverage from one interface
- Strong governance and compliance features for regulated industries
Cons
- No public pricing, enterprise sales process required
- Steep learning curve due to platform breadth
- Primarily designed for large enterprises, not SMBs
- Implementation can take months for full deployment
- Interface can feel dated compared to newer competitors
What is Khoros?
Available on: Web
Ratings Across the Web
Khoros holds an aggregate rating of 4 out of 5 from 131 reviews across G2 and Capterra, last checked September 28, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Branded online community with forums, Q&A, and knowledge base
- AI-powered customer service with intelligent routing and prioritization
- Omnichannel support across social, chat, SMS, email, and phone
- Social media content publishing and scheduling
- Governance and compliance controls for social media
- Community gamification and reputation systems
- Advanced analytics across all engagement channels
- Automated chatbots and self-service deflection
- Agent efficiency tools with AI-assisted responses
- Enterprise-grade security and single sign-on
Pricing
Khoros offers paid plans. Visit their website for current pricing details.
Is Khoros worth the price?
It's best suited for large enterprises requiring comprehensive, integrated digital customer engagement solutions.
Hidden Costs & Gotchas
Implementation and onboarding fees
Khoros by the numbers
| Metric | Khoros | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 61% have one | n/a |
| Listed as an alternative to | 5 tools | 2 | #20 of 103 (joint) |
| User rating | 4.0/5 (across the web, 131 ratings) | 4.4/5 | #34 of 43 (joint) tools with 20+ reviews |
Listed as an alternative to: #19 on 2026-10-16 to #20 on 2026-11-02 (rank among 103 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Community Platforms data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Khoros by the numbers”, Nov 2026.
Reviews
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Across 131 verified user reviews on G2, Capterra
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Khoros FAQ
How does Khoros help large brands manage customer support efficiently?
Which teams would benefit most from using Khoros?
How does Khoros compare to Agorapulse for social media management?
What kind of limitations should potential users be aware of with Khoros?
How is Khoros priced?
Can Khoros help reduce customer support ticket volume?
Does Khoros offer tools for content publishing and compliance on social media?
Source: khoros.com