TL;DR - Khoros
- Enterprise platform combining online communities, social media management, and digital customer service
- AI-powered omnichannel support with intelligent routing across social, chat, SMS, email, and phone
- Used by Microsoft, Samsung, Cisco, and 300+ large brands for customer engagement at scale
Pricing: Paid only
Best for: Enterprises & pros
4.0/5 across review platforms
Pros & Cons
Pros
- Unified platform for community, social, and customer service
- Proven at enterprise scale with 300+ major brand deployments
- AI-powered routing and automation reduce agent workload significantly
- Community self-service deflects support tickets at scale
- Comprehensive omnichannel coverage from one interface
- Strong governance and compliance features for regulated industries
Cons
- No public pricing, enterprise sales process required
- Steep learning curve due to platform breadth
- Primarily designed for large enterprises, not SMBs
- Implementation can take months for full deployment
- Interface can feel dated compared to newer competitors
Ratings Across the Web
4(252 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Branded online community with forums, Q&A, and knowledge baseAI-powered customer service with intelligent routing and prioritizationOmnichannel support across social, chat, SMS, email, and phoneSocial media content publishing and schedulingGovernance and compliance controls for social mediaCommunity gamification and reputation systemsAdvanced analytics across all engagement channelsAutomated chatbots and self-service deflectionAgent efficiency tools with AI-assisted responsesEnterprise-grade security and single sign-on
Pricing
Paid
Khoros offers paid plans. Visit their website for current pricing details.
What is Khoros?
Khoros is an enterprise customer engagement platform that combines online community management, social media management, and digital customer service into a unified solution. The Communities product lets brands build self-service support forums, discussion spaces, and knowledge bases that reduce support ticket volume, Zoom's community alone drives 8.6M page views. Khoros Service provides AI-powered agent tools with intelligent routing, automated prioritization, and omnichannel support across social media, chat, SMS, email, and phone. The Social Media Management module handles content publishing, governance, and compliance at enterprise scale. Used by Microsoft, Samsung, Cisco, T-Mobile, and 300+ organizations, Khoros is built for large brands that need to manage customer engagement across every digital touchpoint.
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Khoros FAQ
What is Khoros used for?
Khoros is an enterprise customer engagement platform with three core products: Communities for branded online forums and self-service, Service for AI-powered omnichannel customer support, and Social Media Management for content publishing and governance across social channels.
How much does Khoros cost?
Khoros does not publish pricing publicly. It is sold through an enterprise sales process with custom quotes based on the products selected, user count, and community size. Contact their sales team for a tailored proposal.
Who uses Khoros?
Khoros is used by 300+ enterprise organizations including Microsoft, Samsung, Cisco, T-Mobile, Airbnb, SAP, and Upwork. It is primarily designed for large brands managing high-volume customer engagement across multiple channels.
Does Khoros support AI and automation?
Yes. Khoros uses AI for intelligent ticket routing, automated prioritization, chatbot deflection, and AI-assisted agent responses. The platform continuously learns from interactions to improve automation accuracy.
Can Khoros replace a community forum and helpdesk?
Yes. Khoros Communities provides full forum, Q&A, and knowledge base functionality, while Khoros Service acts as an omnichannel helpdesk. Together they can replace standalone community and support tools.
What channels does Khoros Service support?
Khoros Service supports social media (Facebook, Twitter, Instagram, etc.), live chat, SMS, email, phone, and messaging apps — all managed from a single unified agent workspace.
Source: khoros.com