Ovation Logo
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About Ovation
Ovation is a comprehensive guest experience management platform designed specifically for restaurants. It enables establishments to collect and analyze customer feedback efficiently through short, SMS-based surveys and longer forms, often referred to as a "Digital Table Touch." This system helps restaurants understand guest sentiment and identify areas for improvement across single or multi-unit operations. The platform also provides tools for immediate guest recovery, including AI-powered responses, templates, and special offers to resolve issues and convert unhappy customers into loyal patrons. Beyond feedback and recovery, Ovation offers operational insights with reporting built for multi-unit restaurants, menu-level analytics, custom dashboards, and AI-suggested goals to automate change and focus on critical issues. Additionally, it includes features for driving revenue through text marketing campaigns, improving online reputation, and utilizing "Winback" strategies to re-engage guests.
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