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About Owlish
Owlish provides AI agents that automate customer support by leveraging your existing knowledge base. It transforms your help center, PDFs, and other documentation into intelligent agents capable of answering questions, performing actions like booking meetings, and escalating complex issues to human operators. The platform focuses on 'grounded' answers, citing sources to prevent hallucinations, and offers a seamless human-in-the-loop experience with shared inboxes and whisper modes for operators. This tool is designed for support teams, sales teams, IT helpdesks, and HR departments looking to deflect tickets, resolve inquiries faster, and provide 24/7 assistance. It aims to streamline support operations by integrating AI agents across various channels like web widgets, Slack, Microsoft Teams, Google Chat, WhatsApp, and Instagram, while providing analytics to identify knowledge gaps and improve agent performance over time. Owlish emphasizes accountability and clean handoffs, ensuring that AI enhances rather than complicates support workflows.
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