Unbabel Logo
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About Unbabel
Unbabel is a Language Operations (LangOps) Platform that provides AI-powered translation services with human review capabilities. It is designed for businesses that need to communicate globally across various languages, particularly in customer service and other operational areas. The platform leverages an always-on AI to automate translations where possible, while intelligently integrating human linguists for quality assurance and refinement when needed. This hybrid approach allows businesses to optimize for cost, speed, and quality based on their specific requirements and content types. Unbabel enables customer service agents to become instantly multilingual, facilitating communication with customers in any language across multiple channels like chat, email, and FAQs. It integrates seamlessly with existing applications and CRM systems, ensuring minimal disruption to current workflows. The platform also includes advanced features like AI quality estimation and MT Score to provide transparency into translation performance and help identify the best machine translation models. Unbabel is built with a strong focus on security, utilizing encryption, anonymization, and ISO 27001 certification to protect data.
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