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About Unwrap

Unwrap is an AI-powered customer intelligence platform that helps teams turn unstructured customer feedback into structured, actionable insights. By connecting to thousands of sources, including app store reviews, support tickets, social media, and surveys, Unwrap automatically tags, categorizes, and analyzes feedback at scale. Its proactive alerting system surfaces emerging trends and anomalies before they become critical, enabling teams to act on what matters most. The platform is designed for product managers, customer experience leaders, and executives who need to understand customer needs without manual tagging or guesswork. Features like Auto Tagger, natural language Assistant, customizable Dashboards, real-time Alerts, and the Responder tool for bulk replies ensure every team can listen, interpret, and respond faster. Unwrap integrates with Slack and email for notifications, and supports single sign-on, PII redaction, and SOC 2 Type II / GDPR compliance for enterprise security. Unwrap's key differentiator is its proactive insight delivery, instead of waiting for teams to ask questions, it automatically surfaces hidden trends and provides rich answers with customer anecdotes and dynamic charts. The platform has helped companies like lululemon, Oura, Perplexity, and GitHub Copilot improve team productivity, catch issues early, and make data-driven roadmap decisions.