Customerly
UnclaimedAI-powered customer support suite for SaaS teams to deliver instant, human-like support.
Visit WebsiteReviews onG2Capterra
108 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Significantly reduces support request volume through AI automation (up to 71%).
Biggest con
Pricing is per seat, which can increase costs for larger teams.
TL;DR - Customerly
- Automates customer support with AI to handle a high volume of requests.
- Combines live chat, AI, and automation for faster, more efficient support.
- Provides a unified platform for customer engagement, feedback, and team performance analytics.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is Customerly?
Customerly is an AI-powered customer support suite designed for SaaS teams to handle customer requests faster and more efficiently. It combines artificial intelligence, live chat, and automation to provide instant, human-like support without increasing headcount. The platform features an AI assistant named Aura that can automatically handle a significant percentage of support volume, answer at scale, and escalate complex issues to human agents with context.
Beyond AI-driven support, Customerly offers a unified help desk that integrates with an inbox and help center. It includes tools for customer engagement such as chatflows, NPS & CSAT surveys, and smart segmentation for targeted campaigns. The suite also provides insights into conversation topics, contact management, and robust integration capabilities, making it a comprehensive solution for managing customer interactions and feedback to fuel growth.
Available on: Web, iOS, Android
Pros & Cons
Pros
- Significantly reduces support request volume through AI automation (up to 71%).
- Saves agents time by handling repetitive tasks, allowing them to focus on complex issues.
- Provides a unified platform for various customer support and engagement tools.
- AI assistant learns continuously and can perform actions beyond just responding.
- Offers smart escalation to human agents with full context when needed.
Cons
- Pricing is per seat, which can increase costs for larger teams.
- Additional AI conversations beyond included limits incur extra charges.
- Requires initial setup and training of the AI with knowledge base content.
Ratings Across the Web
4.5(108 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI Live Chat (Aura AI Assistant)Help CenterChatflows for automated support/onboardingNPS & CSAT SurveysChatflow AI Missions (AI executes tasks within chatflows)Custom Attributes & RoutingMulti-Language Help CenterInstant Translate (within chat)
Pricing Plans
Free TrialPricing checked Jun 15, 2026
Core
$19 / seat/monthly
- 10/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI Only Support Type
Growth
$69 / seat/monthly
- 20/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI-first + 48h reply Support Type
Ultimate
$99 / seat/monthly
- 50/mo AI Conversations included
- $0.45 Additional AI Conversation
- <30mins reply Support Type
Core (billed annually)
$16 / seat/monthly
- 10/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI Only Support Type
Growth (billed annually)
$59 / seat/monthly
- 20/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI-first + 48h reply Support Type
Ultimate (billed annually)
$84 / seat/monthly
- 50/mo AI Conversations included
- $0.45 Additional AI Conversation
- <30mins reply Support Type
Essentials
$9 / seat/monthly
- 10 AI Conversations included
- 500 Monthly Interactions
- Perfect for startups getting started with AI support and essential features.
Pro
$99 / seat/monthly
- 20 AI Conversations included
- 1,000 Monthly Interactions
- Built to scale with smart automation and tools that grow with your team.
Expert
$229 / seat/monthly
- 50 AI Conversations included
- 5,000 Monthly Interactions
- For global teams needing top-tier security, deep insights, and multi-locale support.
How Customerly's pricing compares
At $9/mo, Customerly is the most affordable of its 4 direct competitors.
Entry paid plan, monthly. Pricing checked Jun 15, 2026.
Reviews
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4.5/5
Across 108 verified user reviews on Capterra, G2
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Customerly FAQ
How does Customerly help SaaS teams manage customer requests more efficiently?
Customerly leverages an AI assistant named Aura to automatically handle a significant portion of support volume and answer customer inquiries at scale. This allows human agents to focus on more complex issues, leading to faster and more efficient customer support operations for SaaS teams.
Which teams benefit most from implementing Customerly?
SaaS teams looking to reduce their support request volume and provide instant, human-like support without increasing headcount are the primary beneficiaries. It is also well-suited for teams aiming to unify their customer support, engagement, and feedback processes within a single platform.
How does Customerly's AI assistant compare to solutions like Intercom?
Customerly's AI assistant, Aura, is designed to not only respond to inquiries but also learn continuously and perform actions, automatically handling up to 71% of support volume. It also offers smart escalation to human agents with full context, providing a comprehensive AI-powered support experience.
What kind of limitations should potential users consider with Customerly?
Potential users should note that Customerly's pricing is per seat, which can lead to increased costs for larger teams. Additionally, exceeding the included AI conversation limits will incur extra charges, and initial setup requires training the AI with existing knowledge base content.
How is Customerly priced?
Customerly is a paid product and does not offer a permanently free tier. Its pricing model is based on a per-seat basis, and additional AI conversations beyond the included limits will incur extra charges.
Can Customerly integrate with other tools for a unified support experience?
Yes, Customerly offers robust integration capabilities to provide a unified help desk experience. It integrates with an inbox and help center, and its comprehensive suite includes tools for customer engagement, contact management, and insights into conversation topics.
How does Customerly assist with customer engagement beyond support?
Beyond support, Customerly includes tools for proactive customer engagement such as chatflows, NPS and CSAT surveys, and smart segmentation. These features enable targeted campaigns and allow teams to gather feedback to fuel growth.
Source: customerly.io