Customerly
UnclaimedAI-powered customer support suite for SaaS teams to deliver instant, human-like support.
Visit WebsiteWhat is Customerly?
Customerly is a help desk tool. Customerly is an AI-powered customer support suite designed for SaaS teams to handle customer requests faster and more efficiently. It combines artificial intelligence, live chat, and automation to provide instant, human-like support without increasing headcount. Key capabilities: AI Live Chat (Aura AI Assistant), Help Center, Chatflows for automated support/onboarding, NPS & CSAT Surveys, Chatflow AI Missions (AI executes tasks within chatflows). Customerly is paid-only, with most plans including a trial period. Buyers most often compare Customerly against Helpshift, LiveHelpNow, Desku.
TL;DR - Customerly
- Automates customer support with AI to handle a high volume of requests.
- Combines live chat, AI, and automation for faster, more efficient support.
- Provides a unified platform for customer engagement, feedback, and team performance analytics.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
Pros & Cons
Pros
- Significantly reduces support request volume through AI automation (up to 71%).
- Saves agents time by handling repetitive tasks, allowing them to focus on complex issues.
- Provides a unified platform for various customer support and engagement tools.
- AI assistant learns continuously and can perform actions beyond just responding.
- Offers smart escalation to human agents with full context when needed.
Cons
- Pricing is per seat, which can increase costs for larger teams.
- Additional AI conversations beyond included limits incur extra charges.
- Requires initial setup and training of the AI with knowledge base content.
Ratings Across the Web
4.5(108 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI Live Chat (Aura AI Assistant)Help CenterChatflows for automated support/onboardingNPS & CSAT SurveysChatflow AI Missions (AI executes tasks within chatflows)Custom Attributes & RoutingMulti-Language Help CenterInstant Translate (within chat)
Pricing Plans
Free TrialCore
$19/seat/monthly
- 10/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI Only Support Type
Growth
$69/seat/monthly
- 20/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI-first + 48h reply Support Type
Ultimate
$99/seat/monthly
- 50/mo AI Conversations included
- $0.45 Additional AI Conversation
- <30mins reply Support Type
Core (billed annually)
$16/seat/monthly
- 10/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI Only Support Type
Growth (billed annually)
$59/seat/monthly
- 20/mo AI Conversations included
- $0.45 Additional AI Conversation
- AI-first + 48h reply Support Type
Ultimate (billed annually)
$84/seat/monthly
- 50/mo AI Conversations included
- $0.45 Additional AI Conversation
- <30mins reply Support Type
Essentials
$9/seat/monthly
- 10 AI Conversations included
- 500 Monthly Interactions
- Perfect for startups getting started with AI support and essential features.
Pro
$99/seat/monthly
- 20 AI Conversations included
- 1,000 Monthly Interactions
- Built to scale with smart automation and tools that grow with your team.
Expert
$229/seat/monthly
- 50 AI Conversations included
- 5,000 Monthly Interactions
- For global teams needing top-tier security, deep insights, and multi-locale support.
About Customerly
By Toolradar Team·
Customerly is an AI-powered customer support suite designed for SaaS teams to handle customer requests faster and more efficiently. It combines artificial intelligence, live chat, and automation to provide instant, human-like support without increasing headcount. The platform features an AI assistant named Aura that can automatically handle a significant percentage of support volume, answer at scale, and escalate complex issues to human agents with context.
Beyond AI-driven support, Customerly offers a unified help desk that integrates with an inbox and help center. It includes tools for customer engagement such as chatflows, NPS & CSAT surveys, and smart segmentation for targeted campaigns. The suite also provides insights into conversation topics, contact management, and robust integration capabilities, making it a comprehensive solution for managing customer interactions and feedback to fuel growth.
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Customerly FAQ
What is Customerly?
Customerly is an AI-powered customer support suite designed for SaaS teams. It combines AI, live chat, and automation to help businesses handle customer requests faster, automate support, and improve customer engagement.
How much does Customerly cost?
Customerly offers several pricing tiers: Core starts at $19 per seat/monthly (or $16/seat/monthly billed annually), Growth at $69 per seat/monthly (or $59/seat/monthly billed annually), and Ultimate at $99 per seat/monthly (or $84/seat/monthly billed annually). Each plan includes a certain number of AI conversations, with additional conversations costing $0.45 each.
Is Customerly free?
Customerly offers a free trial for its plans, but it is not a freemium product with a perpetually free tier.
Who is Customerly for?
Customerly is primarily designed for SaaS teams, fast-growing companies, and businesses looking to automate and scale their customer support operations using AI, without needing to add more headcount.
Source: customerly.io