Deskpro
UnclaimedThe AI help desk built for support across every channel, with comprehensive security and compliance.
Visit WebsiteTL;DR - Deskpro
- Unifies customer and employee support across all channels with AI.
- Offers flexible deployment options including private cloud and on-premise for strict compliance.
- Leverages AI for agent assist, chatbots, workflow automation, and self-service to improve efficiency.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialTeam
€39 /agent/month
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
- Apps & Integrations
- Mobile Apps
- Reporting & Analytics
- Standard Support
- Minimum 5 agents
Professional
€59 /agent/month
- Everything in Deskpro Team
- Lite Agents
- Deskpro AI
- AI-Powered Chatbot
- Remove “Powered by Deskpro”
- Multiple Brand Support
- Advanced Voice & Call Controls
- Multi-Account
- CRM Sync
- Professional Support
- Minimum 10 agents
Enterprise
€99 /agent/month
- Everything in Deskpro Professional
- Data Center Choice
- Quarterly Health Checks
- Security Reviews
- Sandbox Environment
- Custom Contracts
- HIPAA-Compliant Hosting
- Custom Feature Development
- Account Manager
- Implementation Services
- Enterprise Support
- Minimum 25 agents
About Deskpro
Deskpro is an AI-powered help desk platform designed to unify customer and employee support across multiple channels. It offers a comprehensive suite of features including omnichannel ticketing, a customizable knowledge base, intelligent workflows and automation, and advanced analytics. The platform is built to deliver faster resolutions, empower support teams, and create meaningful customer experiences.
What sets Deskpro apart is its flexible deployment options, including cloud, private cloud, on-premise, or sovereign data centers, catering to organizations with stringent security, compliance, and data privacy requirements. It integrates with various AI services, allowing users to leverage their AI of choice, including private and in-house built AI, even in highly regulated industries. Deskpro aims to optimize agent productivity with AI assistance and enhance customer experience through self-service and automated resolutions.
The platform is suitable for businesses of all sizes, from small teams to large enterprises, offering scalability and extensive customization. It focuses on reducing manual tasks for agents, improving resolution rates, and minimizing customer churn, while providing 24/7 operations and robust reporting capabilities.
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Deskpro FAQ
Deskpro is an AI-powered help desk platform that unifies customer and employee support across various channels like email, chat, voice, and social media. It provides tools for ticketing, knowledge management, automation, and analytics, with flexible deployment options to meet diverse security and compliance needs.
Deskpro Cloud offers three pricing tiers: Team at €39/agent/month (min 5 agents), Professional at €59/agent/month (min 10 agents), and Enterprise at €99/agent/month (min 25 agents). Prices are per agent, per month, and billed annually.
No, Deskpro is not free. It offers paid plans with a minimum number of agents required for each tier. However, you can start a free trial for any of their paid plans.
Deskpro is for organizations of all sizes, from small teams to large enterprises, that need a comprehensive and secure help desk solution. It is particularly well-suited for businesses in regulated industries or those with strict data privacy requirements due to its private cloud and on-premise deployment options and robust compliance certifications.