Deskpro vs Gladly: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Deskpro and Gladly side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Deskpro
The AI help desk built for support across every channel, with comprehensive security and compliance.
Best for you if:
- • You want extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign)
Gladly
Customer service platform focused on people
Best for you if:
- • You want customer-centric support
| At a Glance | Deskpro | Gladly |
|---|---|---|
Starts at | From $42.06/agent/mo, billed monthly Team plan | Not published |
Category | Customer Support Help Desk | Customer Support Help Desk |
Rating | 4.4/5 G2 4.2 · Capterra 4.6 136 reviews | 4.5/5 G2 4.7 · SourceForge 4.3 1,181 reviews |
Free plan | No | No |
Watch out for | Minimum 5 agents for Team tier | Minimum agent count for Hero tier (10+) |
Choose Deskpro or Gladly?
Choose Deskpro if
- You want extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign)
- You want strong focus on security, compliance (SOC II, ISO 27001, HIPAA), and data privacy
Choose Gladly if
- You want customer-centric support
- You want good for e-commerce
In-Depth Analysis
Deskpro
The AI help desk built for support across every channel, with comprehensive security and compliance.
Deskpro's pricing is on the higher side compared to some market alternatives, especially the Professional tier at $59/agent/month with a 10-agent minimum, which can quickly add up for small to medium businesses.
Watch out
Minimum 5 agents for Team tier
Strengths
- Pro: Extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign)
- Pro: Strong focus on security, compliance (SOC II, ISO 27001, HIPAA), and data privacy
- Pro: Comprehensive AI capabilities for both agents and customers
- Pro: Extensive omnichannel support for various communication channels
- Pro: High degree of customizability for workflows, branding, and integrations
Weaknesses
- Con: Minimum agent requirements for all pricing tiers (starting at 5 agents)
- Con: No free tier available, only free trials for paid plans
- Con: Advanced features like custom feature development and dedicated account management are only available on the Enterprise plan
Key features
Gladly
Customer service platform focused on people
The AI Sidekick's usage-based pricing at $0.60 per conversation is transparent but requires a minimum volume, which could add up quickly for high-volume operations.
Watch out
Minimum agent count for Hero tier (10+)
Strengths
- Pro: Customer-centric support
- Pro: Good for e-commerce
- Pro: Omnichannel
- Pro: Modern interface
- Pro: Good integrations
Weaknesses
- Con: Expensive
- Con: Enterprise focus
- Con: Learning curve
- Con: Complex setup
- Con: Per-user pricing
Key features
Plans and prices: Deskpro vs Gladly
| Tool | Plans and prices | Source |
|---|---|---|
| Deskpro |
| deskpro.com/pricing read Nov 1, 2026 |
| Gladly |
| gladly.com/pricing read Oct 8, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Deskpro pricing and Gladly pricing.
Key Takeaways
Deskpro
- Choose if you want the AI help desk built for support across every channel, with comprehensive security and compliance
Gladly
- Choose if you want customer service platform focused on people
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.4/5 from 136 reviews for Deskpro, 4.5/5 from 1,181 reviews for Gladly).
- Deskpro starts at $42.06/agent/mo, billed monthly; Gladly has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Deskpro and Gladly compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.4/5 from 136 reviews for Deskpro, 4.5/5 from 1,181 reviews for Gladly). Deskpro starts at $42.06/agent/mo, billed monthly; Gladly has no public paid plan price on file.
What are Deskpro and Gladly used for?
Deskpro: The AI help desk built for support across every channel, with comprehensive security and compliance. Gladly: Customer service platform focused on people.
What does Deskpro cost vs Gladly?
Deskpro's cheapest paid plan is Team at $42.06/agent/mo, billed monthly. Gladly has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Deskpro and Gladly?
Deskpro's main strength: extremely flexible deployment options (Cloud, Private Cloud, On-premise, Sovereign). Gladly's main strength: customer-centric support.