Is Deskpro worth the price?
Deskpro's pricing is on the higher side compared to some market alternatives, especially the Professional tier at $59/agent/month with a 10-agent minimum, which can quickly add up for small to medium businesses.
The Team tier at $39/agent/month offers a solid feature set for basic needs, but the 5-agent minimum still makes it a commitment. It's best for established businesses with dedicated support teams and a need for advanced AI and customization.
Pricing Plans
Free TrialTeam
$39/agent/month
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
- Apps & Integrations
- Mobile Apps
- Reporting & Analytics
- Standard Support
- Minimum 5 agents
Professional
$59/agent/month
- Everything in Deskpro Team
- Lite Agents
- Deskpro AI
- AI-Powered Chatbot
- Remove “Powered by Deskpro”
- Multiple Brand Support
- Advanced Voice & Call Controls
- Multi-Account
- CRM Sync
- Professional Support
- Minimum 10 agents
Enterprise
$99/agent/month
- Everything in Deskpro Professional
- Data Center Choice
- Quarterly Health Checks
- Security Reviews
- Sandbox Environment
- Custom Contracts
- HIPAA-Compliant Hosting
- Custom Feature Development
- Account Manager
- Implementation Services
- Enterprise Support
- Minimum 25 agents
Hidden Costs & Gotchas
Minimum 5 agents for Team tier
Minimum 10 agents for Professional tier
Minimum 25 agents for Enterprise tier
Potential for custom feature development costs
Implementation services for Enterprise
Which Plan Do You Need?
Mid-sized to large enterprises
Companies needing advanced AI support
Businesses with strict compliance needs
How Deskpro Compares to Competitors
Compared to Zendesk, which starts around $19/agent/month for basic plans, Deskpro's entry-level Team tier at $39/agent/month is significantly more expensive. Freshdesk offers similar features starting around $15/agent/month, making Deskpro's Professional tier at $59/agent/month a premium option. Deskpro justifies this with advanced AI and enterprise-grade features, but it's a higher initial investment.
Deskpro Pricing FAQ
How much does Deskpro cost?
Deskpro starts at $42.06/user/month on the Team plan. It offers 3 paid tiers ranging from $42.06/user/month up to $106.74/user/month.
Does Deskpro have a free plan?
Deskpro does not offer a permanent free plan. However, a free trial is available.
Does Deskpro offer a free trial?
Yes, Deskpro offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Deskpro paid plan?
The cheapest paid plan for Deskpro is "Team" at $42.06/user/month. Key features include: Unified inbox for every channel, Self-Service Help Center, Chatbot.
Is there a cheaper alternative to Deskpro?
Yes. Popular alternatives to Deskpro include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does Deskpro cost for a team of 10?
For a team of 10 users on the Team plan, Deskpro costs about $420.6/month, or $5,047.2/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Deskpro
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
