TL;DR - Hugo
- Automates customer support with AI agents and workflows.
- Centralizes all customer communications in an omnichannel inbox.
- Provides tools for customer support, marketing, and sales teams.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialMini
$45/mo
- Crisp Mini features
- AI conversations at $0.05 each
- Basic automation
Essentials
$95/mo
- All Mini features
- Advanced integrations
- Priority support
Plus
$295/mo
- All Essentials features
- Custom AI models
- Advanced analytics
About Hugo
Hugo is an AI-powered support agent built by Crisp that handles customer service conversations autonomously. Unlike basic chatbots, Hugo maintains context across multi-turn conversations and integrates deeply with your knowledge bases, CRMs, and business tools via Model Context Protocol. It features smart escalation, a no-code visual workflow builder, and works with multiple AI models including Claude, ChatGPT, and Llama.
Reviews
No reviews yet. Be the first to review Hugo!
Write a ReviewExplore More
Hugo FAQ
Hugo maintains context across multi-turn conversations and integrates deeply with your business tools, unlike basic chatbots that treat each message independently.
No, Hugo features a no-code visual workflow builder that allows teams to train and deploy without developer involvement.
Hugo works with Claude, ChatGPT, Llama, or custom AI models depending on your needs.
Each AI conversation costs $0.05 on top of your monthly plan.