Returns management for e-commerce brands, turning returns into revenue and customer loyalty.
Visit WebsiteReviews onG2Capterra
64 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
E-commerce returns
Biggest con
Expensive
TL;DR - Loop Returns
- Automates and optimizes e-commerce returns to retain revenue.
- Offers customizable return experiences with features like instant exchanges and fraud detection.
- Integrates with Shopify and other e-commerce tools, supporting global scale for thousands of brands.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
What is Loop Returns?
Loop Returns is a comprehensive returns management platform designed for e-commerce brands, particularly those on Shopify. It helps businesses automate and optimize their return processes, aiming to reduce fraud, retain revenue, and increase customer lifetime value. The platform offers a customizable return portal, allowing customers to initiate returns or exchanges easily, and provides tools like 'Shop Now' and 'Instant Exchange' to encourage exchanges over refunds.
Loop Returns caters to businesses of all sizes, from growing brands to large enterprises, managing millions of returns monthly. It integrates with hundreds of popular e-commerce apps and offers a robust API for custom integrations. Key features include customizable workflows for return policies, fraud detection, order tracking, and options to mitigate costs through outcomes like 'Keep Item' or 'Donate'. The platform emphasizes improving the post-purchase experience to drive loyalty and operational efficiency.
Available on: Web
Pros & Cons
Pros
- E-commerce returns
- Good for Shopify
- Exchange focus
- Self-service returns
- Good analytics
Cons
- Expensive
- Shopify focus
- Per-return pricing
- Learning curve
- Better for larger stores
Ratings Across the Web
4.8(64 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Returns managementExchange automationCustomer retentionShopify integrationAnalyticsSelf-service portal
Pricing Plans
Checkout+
Free
- Returns management
- Free return shipping
- Month-to-month flexibility
- Basic features
Starter
$29/month
- One destination
- One policy
- Exchanges
- Basic analytics
Pro
Custom
- Multiple destinations
- Advanced policies
- Analytics
- Integrations
Reviews
4.8/5
Across 64 verified user reviews on G2, Capterra
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Loop Returns FAQ
What is Loop Returns?
Loop Returns is a returns management platform that automates returns and encourages exchanges over refunds.
How much does Loop cost?
Loop pricing is based on return volume. Plans typically start around $59/month.
Why use Loop Returns?
Loop helps retain revenue by making exchanges easy and offering bonus incentives for exchanges.
Source: loopreturns.com