MorTrack
UnclaimedEnsure every loved one, every movement, is fully accounted for with digital chain of custody.
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Reviews onCapterra
2 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Eliminates manual tracking, reducing errors and saving significant time per case.
Biggest con
Specific pricing details are not publicly available.
TL;DR - MorTrack
- Digital chain of custody for the death care industry.
- Automates tracking of movements, handoffs, and personal effects.
- Provides audit-ready records, reduces paperwork, and improves family communication.
Pricing: Paid only
Best for: Enterprises & pros
What is MorTrack?
MorTrack is a specialized chain of custody software designed for the death care industry, including funeral homes, trade services, and removal companies. It provides a robust system for tracking the movement, location, and responsibility of deceased individuals and their personal effects from first call to final disposition. The platform eliminates reliance on memory, notes, or manual logs by quietly capturing time-stamped records of all interactions, transfers, and assigned responsibilities as they happen.
The software aims to protect businesses from potential PR nightmares and legal issues by creating an unalterable, audit-ready record. It streamlines daily operations by reducing interruptions, automating paperwork, and providing real-time visibility into case statuses. MorTrack also offers a dedicated Family App to provide transparency and reassurance to families, reducing frantic calls and building trust. Built by a company with extensive experience in tracking and logistics for high-stakes industries, MorTrack focuses solely on chain of custody to ensure reliability and compliance.
Available on: Web
Pros & Cons
Pros
- Eliminates manual tracking, reducing errors and saving significant time per case.
- Provides immediate, verifiable records for audits, compliance, and dispute resolution.
- Enhances transparency and builds trust with families through real-time updates.
- Purpose-built specifically for the death care industry, addressing its unique needs.
- Reduces daily interruptions and improves operational efficiency for staff.
Cons
- Specific pricing details are not publicly available.
- Primarily focused on chain of custody, not an all-in-one management platform for other funeral home operations.
Ratings Across the Web
5(2 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Digital chain of custody tracking with precise timestampsDispute-free personal effects management and loggingCustomizable dashboards (Dispatch, Case Status, Internal Views)Automated form completion and digital storage for documentationMobile app with real-time tracking, GPS, and offline modeQR-code ID bands, white-label employee badges, and RFID tagsFamily App for real-time updates on loved one's status and locationAutomated reporting for body logs, cremation counts, and case-specific data
Pricing Plans
Free TrialStart Free Trial
Minimal monthly licensing fee with a tiered rate per case fee
- Full-featured desktop and mobile application
- Convert case documents to electronic forms
- Month-to-month, pay as you go
- Call, Email and Chat Support
- Task-based training sessions with Zoom recording
Sustain & Grow Plan
Base rate opens access to volume discounts on case and item management
- Unlimited number of removal techs, support employees
- Access to third-party integrations
- Volume-based pricing
- Custom training sessions for each group of users with screen recordings
- Fixed fee per Case (volume rates are billed on a blended tiered matrix)
- No per-user fees
- Invite unlimited Removal Techs, dispatchers, and assign job-specific roles
Enterprise Plan
Contact us
- Unlimited Cases
- Detailed case information
- Dispatch & Tracking
- Document Sharing
- Transparent Invoicing
- Integrations (Quickbooks, etc.)
- Real-Time Locations
- Client Communications
- Custody Tracking
- Business Reporting
Reviews
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MorTrack FAQ
How does MorTrack ensure the integrity and defensibility of its time-stamped records for audits or legal inquiries?
MorTrack automatically captures movements, responsibilities, and timing as work happens, creating a reliable, time-stamped record that is organized and accessible. This digital trail is built continuously, eliminating the need for memory or reconstruction, and is designed to hold up under scrutiny from regulators, partners, or families.
Can MorTrack integrate with existing funeral home management systems or is it a standalone solution?
MorTrack is purpose-built as a dedicated chain of custody platform. While it focuses solely on tracking and documentation, it provides comprehensive features for this specific function. The information provided does not detail direct integrations with other management systems, but its reporting capabilities allow for clear data export for various needs.
What specific technologies does MorTrack use to track movements and handoffs, especially for personal effects?
MorTrack utilizes advanced tools such as QR-code ID bands, white-label employee badges, thermal-printed ID bands (compatible with Godex printers), GPS-enabled Smart Tags, and RFID tags for touchless scanning. These unique identifiers follow each case, ensuring every personal item is digitally logged and itemized as it's received and handed off.
How does the Family App function to provide updates to families without increasing staff workload?
The Family App allows families to independently view real-time updates on their loved one's status, including when removal happens, their current location, and when updates occurred. This self-service access reduces the number of frantic calls to staff, as the information is automatically populated from the MorTrack system without requiring additional manual communication from employees.
Beyond tracking, what kind of operational insights does MorTrack provide to help businesses improve their processes?
MorTrack reveals patterns in operations by providing data to optimize logistics, balance workloads, and identify bottlenecks. It offers insights into real-time tracking data to streamline business processes, helps determine staffing needs, and can even support staff morale by tracking check-ins to understand stress and prevent burnout.
Is the mobile app fully functional in areas with poor or no internet connectivity, such as basements or remote locations?
Yes, the MorTrack mobile app includes an offline mode. If there is no signal, the app stores updates locally on the device and automatically syncs all the information to the main system once a connection is re-established, ensuring continuous tracking without data loss.
Source: mortrack.com