PagerDuty Status Page
UnclaimedProactively communicate system status to customers and internal teams with a single source of truth.
Visit WebsiteTL;DR - PagerDuty Status Page
- Proactively communicates service status to customers and internal teams.
- Offers customizable public and private status pages with audience-specific content.
- Automates status updates with human approval and integrates with incident management.
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms
Pros & Cons
Pros
- Enhances customer trust and satisfaction through transparency.
- Reduces inbound support requests during incidents and maintenance.
- Streamlines communication with automated updates and notifications.
- Provides granular control over who sees what information with public, private, and audience-specific pages.
- Integrates seamlessly with PagerDuty's incident management for a unified operational view.
Cons
- External Status Page subscriber limits apply to lower-tier plans (250-500 subscribers).
- Requires a PagerDuty Incident Response or Customer Service Operations Plan for full functionality.
Ratings Across the Web
4.4(1,179 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Public Status PagesPrivate Status Pages with SSO access controlAudience Specific Status Pages with tailored contentCustomizable Layouts (logo, colors)Built-in Automation Workflows with human approvalEmail, Slack, and Webhooks Notifications for subscribersScheduled Maintenance announcementsIncident Templates for consistent messaging
Pricing Plans
Free TrialFree
$0
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 700+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
$25 per user/month
- Free Plan, plus:
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time credits)
- Post-Incident Reviews Available
Business
$49 per user/month
- Professional Plan, plus:
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time credits)
Enterprise
Contact Us
- Business Plan, plus:
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time credits)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App Included
- Premium Status Pages
- Stakeholder License
- Live Call Routing
What is PagerDuty Status Page?
PagerDuty Status Pages provide a centralized platform for organizations to communicate their operational status to both external customers and internal stakeholders. It acts as a single source of truth, enabling proactive communication about service availability, incidents, and scheduled maintenance. The product is designed for businesses that prioritize customer retention and satisfaction by maintaining transparency and trust during service disruptions or planned outages. It helps reduce support inquiries by informing audiences before they even realize there's a problem.
This tool offers both public and private status pages, allowing for tailored communication based on audience and access control, including Single Sign-On (SSO) for private pages. It integrates with PagerDuty's incident management system, leveraging automation workflows to update status pages automatically with human approval options. Key benefits include improved customer trust, reduced confusion during incidents, and streamlined communication processes for engineering, SRE, and customer service teams.
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PagerDuty Status Page FAQ
How does PagerDuty Status Pages ensure that only authorized personnel can view sensitive internal status updates?
Private Status Pages offer access control, allowing only designated individuals to view them via Single Sign-On (SSO), without requiring a PagerDuty account. This ensures sensitive information is restricted to internal teams or specific partners.
Can I customize the appearance of my status page to match my company's branding?
Yes, PagerDuty Status Pages provide customizable layouts. You can tailor the page with your company's logo, colors, and other branding elements to maintain a consistent look and feel for your audience.
How does the 'Human in the loop Automation' feature work for status updates?
This feature allows for automated status updates to be triggered by incidents, but with an essential control mechanism. A human approval step can be configured, ensuring that content is reviewed and approved before it is published to your status pages, preventing erroneous or premature communications.
What is the maximum number of subscribers I can have on an External Status Page with the Business plan?
The Business plan allows for up to 500 subscribers on an External Status Page. For higher subscriber counts, the Enterprise plan or additional add-ons would be necessary.
Can PagerDuty Status Pages display historical uptime data for my services?
Yes, PagerDuty Status Pages can display historical uptime data for your business services. This feature builds trust with customers by transparently showcasing the reliability and performance of your offerings.
How do Incident Templates improve communication during an incident?
Incident Templates allow you to pre-define common messages and starting points for creating and updating incidents. This helps improve trust and reduce confusion by ensuring consistent, clear, and pre-approved communication is used when automating status updates, with options to customize the title and message as needed.
Source: pagerduty.com