Recurly Churn
UnclaimedReduce involuntary and voluntary customer churn to maximize recurring revenue and customer lifetime value.
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TL;DR - Recurly Churn
- Automates recovery of failed payments using AI-powered retries and account updates.
- Manages both involuntary and voluntary churn with dunning campaigns and subscription pause options.
- Provides advanced analytics to identify churn patterns and growth opportunities.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces involuntary churn and recovers lost revenue.
- Automates complex payment recovery processes, saving operational time.
- Provides tools to proactively manage and prevent voluntary churn.
- Offers deep insights into churn types and recovered revenue for strategic decision-making.
- Integrates with leading credit card providers for account updates.
Cons
- Pricing details are not publicly available and require a quote.
- Primarily focused on subscription businesses, may not be suitable for other business models.
Key Features
Intelligent Retries for declined transactionsAutomatic Account Updater for credit card changesExpired Card ManagementConfigurable Dunning CampaignsBackup Payment Method utilizationSubscription Pause functionalityAdvanced Subscription Analytics for churn analysisRecovered Revenue reporting
Pricing Plans
Free TrialSubscriptions
Request pricing details
- Automated global subscription billing
- Flexible plans and pricing
- Churn mitigation tools
- Payments orchestration
- AI analytics and insights
Commerce (Pay-as-you-go)
$399/mo + 1.5% GMV + $0.10/subscription order
- Native Shopify integration
- Customized bundles
- Subscribe and save
- Hybrid subscription support
- Analytics and integrations
- Hosted subscriber portal with passwordless login
- Intelligent churn-prevention tools
Commerce (Custom)
Request pricing details
- Native Shopify integration
- Customized bundles
- Subscribe and save
- Hybrid subscription support
- Analytics and integrations
- Hosted subscriber portal with passwordless login
- Intelligent churn-prevention tools
Engage
Request pricing details
- Personalized offers
- 1-click billing integration
- Upsell + cross-sell capabilities
- Cancel save
- Analytics and integrations
RevRec
Starts at $1,200 USD
- ASC-606 or IFRS compliance automation
- Performance obligations (POB) at plan level
- Multi-currency, multi-entity support
- Revenue waterfall, liability & transfer reports
- Automated period close
- External billing data integration
About Recurly Churn
By Toolradar Team·
Recurly Churn is a comprehensive churn management solution designed for subscription businesses to combat both involuntary and voluntary customer attrition. It leverages a suite of proactive and reactive tools, including machine-learning-powered intelligent retries, automatic account updates, and configurable dunning campaigns, to recover failed payments and keep subscriber accounts active. The platform also offers features like subscription pausing and advanced analytics to identify and address churn risks.
This product is ideal for any subscription-based business looking to optimize its revenue recovery efforts, improve customer retention, and gain deeper insights into subscriber behavior. By automating critical processes and providing actionable data, Recurly Churn helps businesses stem revenue loss, enhance the customer experience, and scale their operations more efficiently. It integrates seamlessly with Recurly's broader subscription management platform, offering a unified approach to managing the entire subscriber lifecycle.
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Recurly Churn FAQ
How does the intelligent retry engine determine the optimal time and method for retrying a declined transaction?
The intelligent retry engine utilizes machine learning, trained on millions of data points, to analyze various factors and predict the most opportune moment and method to retry a declined transaction, maximizing the likelihood of acceptance. It operates automatically or can be configured with custom retry rules.
Can I customize the dunning campaigns for different customer segments or subscription plans?
Yes, Recurly Churn allows you to configure multiple dunning campaigns. You can assign different campaigns to specific plans or accounts and customize the templates for various scenarios, including manual, automatic invoice, and post-trial declines.
What specific types of data does the account updater monitor to prevent failed payments?
The account updater proactively monitors customers' credit cards for changes such as new expiration dates or card numbers. It checks for these updates before renewals and writes the new information directly into Recurly's subscription records, working in conjunction with account updater programs managed by major credit card providers.
How does the subscription pause feature contribute to reducing voluntary churn, and what control does a subscriber have over it?
The subscription pause feature helps reduce voluntary churn by offering subscribers an alternative to cancellation. Subscribers can pause their subscriptions on demand with one-click functionality, specify the pause start date, and define the number of cycles for the pause, after which the subscription automatically reactivates.
Beyond just reporting recovered revenue, does the platform break down recovery by specific methods like intelligent retries or account updater?
Yes, the recovered revenue dashboards not only calculate and report the total revenue recovered from minimizing involuntary churn but also segment this recovery by the specific method used, such as intelligent retries, account updater, and expired card management, providing granular insights into recovery effectiveness.
Source: recurly.com