ServiceTrade
UnclaimedEmpower commercial service contractors with an end-to-end field service management platform.
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TL;DR - ServiceTrade
- Optimizes field service operations for commercial contractors.
- Enhances technician productivity and streamlines office workflows.
- Improves customer experience with digital communication and self-service options.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Reduces technician windshield time through optimized routing.
- Accelerates billing cycles and improves cash flow.
- Enhances customer loyalty with transparent, proactive communication.
- Provides comprehensive asset history and inspection workflows for compliance.
- Unifies field and office teams for improved decision-making.
Cons
- Primarily focused on commercial service contractors, potentially less suitable for other service types.
- Specific pricing details are not publicly available, requiring direct contact for quotes.
Key Features
Intelligent Scheduling and DispatchingTechnician Mobile App with Asset History and ChecklistsIntegrated Commercial Services CRMCustomer Self-Service PortalDigital Proposals and Electronic SignaturesReal-time Management Visibility and Business Reporting
Pricing Plans
Select
REQUEST PRICING
- Starts at 5 techs
- Unlimited office users
- QuickBooks integration
- Live support 9 am – 7 pm ET
- Certification Program
Premium
REQUEST PRICING
- Best for 10-20 techs
- Unlimited office users
- Select plus
- Service Portal
- Asset maintenance tasking
- Project management
- Salesperson assignments
- Subcontract work
- Multiple Terms & Conditions
- Support for contract price lists
- Support for custom integrations
Enterprise
REQUEST PRICING
- Best for 20+ techs
- Unlimited office users
- Premium plus
- Recurring contract invoices
- Business Analytics reporting
- Smart AI capabilities
- Tech time tracking & capacity planning
- Multiple brands
- Geographical regions
About ServiceTrade
By Toolradar Team·
ServiceTrade is a comprehensive field service management software designed specifically for commercial service contractors. It provides a unified platform to manage and optimize all aspects of a service business, from initial sales to field operations and customer communication. The platform aims to maximize technician performance, streamline office operations, and deliver exceptional digital-first customer experiences.
It caters to industries such as mechanical service (HVAC) and fire and life safety, offering specialized functionalities like asset lifecycle management and NFPA compliance workflows. By integrating various business functions, ServiceTrade helps contractors reduce administrative costs, increase revenue per technician, and boost sales and client retention through improved efficiency and customer satisfaction.
The software offers tools for intelligent scheduling, real-time job status visibility, automated workflows, and an integrated CRM for managing sales funnels and proposals. Technicians are equipped with mobile apps providing access to equipment history, task checklists, and inspection forms, while customers benefit from transparent communication, self-service portals, and digital after-service reports.
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ServiceTrade FAQ
How does ServiceTrade specifically address NFPA compliance for fire and life safety contractors?
ServiceTrade provides comprehensive inspection workflows and digital documentation capabilities tailored to NFPA compliance. It allows for complete asset history tracking and guided inspections, which helps reduce liability and ensures adherence to safety standards for fire protection contractors.
Can ServiceTrade's scheduling feature prioritize certain types of work, such as high-value contracts or overdue maintenance?
Yes, the scheduling interface allows schedulers to apply filters to their view of work orders, enabling them to prioritize and schedule the most important and profitable jobs first. It also highlights planned maintenance and inspection work that is due, ensuring commitments are met.
What kind of 'Smart AI' features are integrated into the platform, and how do they benefit different user roles?
ServiceTrade incorporates Smart AI to enhance various functions. For scheduling, AI can recommend technicians and times for optimal routing. For technicians, AI can summarize customer equipment information. For sales, AI helps identify more equipment issues earlier, and for customer communication, it can provide simple summaries of work performed to customers.
How does ServiceTrade facilitate the sales process for winning new service agreements and inspection contracts?
The platform includes an integrated commercial services CRM that manages the entire sales funnel. It allows users to create professional proposals, send automated reminders, and deliver documents electronically, streamlining the process of securing new service agreements and inspection contracts.
What level of detail does the technician mobile app provide regarding equipment service history?
The technician mobile app provides comprehensive access to equipment service history. This includes past service records, task checklists, and inspection forms, empowering technicians to understand the equipment's background, prevent failures, and deliver informed service.
Does ServiceTrade offer any features to help manage parts inventory or ensure technicians have the correct parts on site?
Yes, ServiceTrade includes a Parts Management feature designed to help predict the parts technicians will need for each job. This aims to reduce wasted time and ensure technicians are equipped with the necessary components before arriving at a service location.
Source: servicetrade.com