Is TOPdesk worth the price?
TOPdesk's pricing, ranging from $76 to $155 per user/month, appears on the higher side compared to many entry-level ITSM solutions, especially for the Essential tier which offers basic features.
The jump to Engaged at $109 for advanced ITSM is more competitive, but Excellent at $155 is quite premium. This pricing is best suited for medium to large enterprises prioritizing comprehensive, integrated service management.
Pricing Plans
30-day Free TrialEssential
$76/user/month
- Basic ticketing
- Incident management
- Self-service portal
Engaged
$109/user/month
- Advanced ITSM
- Change management
- Knowledge base
Excellent
$155/user/month
- Project management
- Service catalog
- Live chat
Hidden Costs & Gotchas
Potential for additional modules
Implementation and training services
Integrations with existing systems
No free tier available
Which Plan Do You Need?
Medium-large enterprises
Organizations needing advanced ITSM
Teams valuing integrated service delivery
How TOPdesk Compares to Competitors
Compared to Freshservice, which offers a Growth plan around $49/agent/month for similar features to TOPdesk's Engaged, TOPdesk's $109/user/month is significantly more expensive. ServiceNow, a premium competitor, often starts at higher price points but offers broader enterprise capabilities, making TOPdesk's Excellent tier somewhat competitive in that upper-mid market segment.
TOPdesk Pricing FAQ
How much does TOPdesk cost?
TOPdesk starts at $76/user/month on the Essential plan. It offers 3 paid tiers ranging from $76/user/month up to $155/user/month.
Does TOPdesk have a free plan?
TOPdesk does not offer a permanent free plan. However, a free trial is available for 30 days.
Does TOPdesk offer a free trial?
Yes, TOPdesk offers a free trial lasting 30 days. No credit card is typically required to start the trial, though this may vary.
What is the cheapest TOPdesk paid plan?
The cheapest paid plan for TOPdesk is "Essential" at $76/user/month. Key features include: Basic ticketing, Incident management, Self-service portal.
Is there a cheaper alternative to TOPdesk?
Yes. Popular alternatives to TOPdesk include Freshdesk, Kayako, Jira, Knowcross. Free alternatives include Freshdesk, Jira, Knowcross. Compare them side-by-side on Toolradar.
How much does TOPdesk cost for a team of 10?
For a team of 10 users on the Essential plan, TOPdesk costs about $760/month, or $9,120/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to TOPdesk
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
