8x8 vs Nextiva: Which Should You Choose in 2026?
Choosing between 8x8 and Nextiva comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
8x8
Cloud contact center and communications platform
Best for you if:
- • You need communication features specifically
- • You need cloud contact center and communications platform
- • You need professional-grade features
Nextiva
Business communication platform
Best for you if:
- • You need workflow automation features specifically
- • You need business communication platform
- • You need professional-grade features
| At a Glance | ||
|---|---|---|
Price | Paid | Paid |
Best For | Communication | Workflow Automation |
Rating | —/100 | —/100 |
| Feature | 8x8 | Nextiva |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 149 | 157 |
| Categories | Communication | Workflow AutomationInternal Comms |
Understanding the Differences
Both 8x8 and Nextiva solve similar problems, but they approach them differently.8x8 positions itself as "cloud contact center and communications platform" while Nextivafocuses on "business communication platform". These differences matter depending on what you're trying to accomplish.
When to Choose 8x8
8x8 makes sense if you're looking for a comprehensive paid solution.
When to Choose Nextiva
Nextiva is worth considering if you need a professional-grade tool.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Nextiva
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Nextiva is built for teams that are leveling up.
We'd pick: Nextiva
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. 8x8 is built for organizations like yours.
We'd pick: 8x8
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with 8x8—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated 8x8 higher (/100). But the community has upvoted Nextiva more (157 votes). Pick your source of truth.
Key Takeaways
What 8x8 Does Better
- Our recommendation for most use cases
Consider Nextiva If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with 8x8. But the honest answer is that "better" depends on your situation. 8x8 scores higher in our analysis, but Nextiva might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is 8x8 or Nextiva better?
Based on our analysis, 8x8 scores higher with high/100. 8x8 ispaid while Nextiva is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from 8x8 to Nextiva easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do 8x8 and Nextiva offer free trials?
Most software in this category offers free trials or free tiers. 8x8 is paid with potential trial.Nextiva is paid with potential trial. Visit their websites for current trial offers.