8x8 vs Phone.com: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 and Phone.com side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Phone.com leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8
Cloud contact center and communications platform
Best for you if:
- • You want all-in-one platform
Phone.com
Seamlessly manage business calls, texts, video, and voicemail from any device, anywhere.
Best for you if:
- • You want separates personal and business calls with a dedicated business number
| At a Glance | 8x8 | Phone.com |
|---|---|---|
Starts at | From $24/user/mo, billed monthly X2 plan | From $18/user/mo, billed monthly Basic plan |
Category | Call Center Customer Support | Communication Video Conferencing |
Rating | n/a | 3.6/5 Capterra 3.6 · G2 3.5 107 reviews |
Free plan | No | No |
Watch out for | n/a | Potential for additional feature add-ons. |
Choose 8x8 or Phone.com?
Choose 8x8 if
- You want all-in-one platform
- You want global reach
- You work in call center, not communication
Choose Phone.com if
- You want separates personal and business calls with a dedicated business number
- You want offers a wide range of features comparable to enterprise systems at an affordable price
- Budget matters ($18/user/mo, billed monthly vs $24/user/mo, billed monthly)
- You work in communication, not call center
In-Depth Analysis
8x8
Cloud contact center and communications platform
8x8's pricing for X2 at $24/user/month is competitive for basic unified communications.
Strengths
- Pro: All-in-one platform
- Pro: Global reach
- Pro: Good uptime
Weaknesses
- Con: Complex pricing
- Con: Learning curve
Key features
Phone.com
Seamlessly manage business calls, texts, video, and voicemail from any device, anywhere.
Phone.com's Basic tier at $18/month per user is on the higher side for a basic offering in the VoIP market, especially considering the lack of detailed features provided for this price point.
Watch out
Potential for additional feature add-ons.
Strengths
- Pro: Separates personal and business calls with a dedicated business number.
- Pro: Offers a wide range of features comparable to enterprise systems at an affordable price.
- Pro: Provides 24/7 expert customer support.
- Pro: Scalable to accommodate businesses from startups to large enterprises.
- Pro: Easy and quick setup without requiring special hardware.
Weaknesses
- Con: Business SMS requires registration and additional fees due to carrier requirements.
- Con: International calling needs to be enabled by support and may require a pre-payment.
- Con: Fair use restrictions apply to voice, text, and video on all plans.
Key features
Plans and prices: 8x8 vs Phone.com
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 |
| 8x8.com read Oct 4, 2026 |
| Phone.com |
| phone.com/pricing read Oct 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 pricing and Phone.com pricing.
Key Takeaways
8x8
- Choose if you want cloud contact center and communications platform
Phone.com
- Lower entry price: $18/user/mo, billed monthly vs $24/user/mo, billed monthly
What the data shows
On the data below, Phone.com leads on lower entry price. We do not name an overall winner for this pair.
- Only Phone.com has a published user rating (3.6/5 from 107 reviews); 8x8 has none we can show.
- Phone.com has the lower entry price: $18/user/mo, billed monthly (Basic) against $24/user/mo, billed monthly (X2) for 8x8.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 and Phone.com compare in 2026?
On the data below, Phone.com leads on lower entry price. We do not name an overall winner for this pair. Only Phone.com has a published user rating (3.6/5 from 107 reviews); 8x8 has none we can show. Phone.com has the lower entry price: $18/user/mo, billed monthly (Basic) against $24/user/mo, billed monthly (X2) for 8x8.
What are 8x8 and Phone.com used for?
8x8: Cloud contact center and communications platform. Phone.com: Seamlessly manage business calls, texts, video, and voicemail from any device, anywhere.
What does 8x8 cost vs Phone.com?
8x8's cheapest paid plan is X2 at $24/user/mo, billed monthly. Phone.com's cheapest paid plan is Basic at $18/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 7, 2026.
What's the main difference between 8x8 and Phone.com?
8x8's main strength: all-in-one platform. Phone.com's main strength: separates personal and business calls with a dedicated business number.