Amazon Connect vs Five9: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Amazon Connect and Five9 side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Amazon Connect leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Amazon Connect
Omnichannel cloud contact center powered by AI
Best for you if:
- • You want true pay-per-use pricing eliminates seat-based licensing costs
Five9
Intelligent cloud contact center
Best for you if:
- • You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
| At a Glance | Amazon Connect | Five9 |
|---|---|---|
Starts at | Not published | From $119/mo, billed monthly Digital plan |
Category | Customer Support Call Center | Customer Support Call Center |
Rating | 4.5/5 Capterra 4.5 · G2 4.4 188 reviews | 4.1/5 G2 4.1 · Capterra 4.2 1,109 reviews |
Free plan | No | No |
Watch out for | Storage for call recordings | n/a |
Choose Amazon Connect or Five9?
Choose Amazon Connect if
- You want true pay-per-use pricing eliminates seat-based licensing costs
- You want enterprise-proven scale backed by Amazon own contact center infrastructure
Choose Five9 if
- You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- You want intelligent cloud contact center
In-Depth Analysis
Amazon Connect
Omnichannel cloud contact center powered by AI
Amazon Connect's pay-as-you-go model is generally fair and competitive, especially with no minimum fees or long-term commitments.
Watch out
Storage for call recordings
Strengths
- Pro: True pay-per-use pricing eliminates seat-based licensing costs
- Pro: Enterprise-proven scale backed by Amazon own contact center infrastructure
- Pro: AI capabilities included at no extra charge across all channels
- Pro: Rapid deployment without hardware procurement or telecom contracts
- Pro: Seamless integration with the broader AWS cloud ecosystem
Weaknesses
- Con: Steep learning curve for teams without AWS experience
- Con: Usage-based billing can become unpredictable at high volumes
- Con: Limited out-of-the-box reporting compared to dedicated analytics platforms
- Con: Telephony costs vary by region and add to per-minute charges
- Con: Customization often requires developer resources and AWS expertise
Key features
Five9
Intelligent cloud contact center
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
Strengths
- Pro: Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Pro: Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Pro: Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Pro: Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Pro: Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Weaknesses
- Con: Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Con: Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- Con: A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Key features
Plans and prices: Amazon Connect vs Five9
| Tool | Plans and prices | Source |
|---|---|---|
| Amazon Connect | No plan prices on file | aws.amazon.com/connect/pricing read Oct 21, 2026 |
| Five9 |
| five9.com read Oct 11, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Amazon Connect pricing and Five9 pricing.
Key Takeaways
Amazon Connect
- Higher user rating: 4.5/5 vs 4.1/5
Five9
- Choose if you want intelligent cloud contact center
What the data shows
On the data below, Amazon Connect leads on higher user rating. We do not name an overall winner for this pair.
- Amazon Connect has the higher user rating (4.5/5 from 188 reviews for Amazon Connect, 4.1/5 from 1,109 reviews for Five9).
- Five9 starts at $119/mo, billed monthly; Amazon Connect has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Amazon Connect and Five9 compare in 2026?
On the data below, Amazon Connect leads on higher user rating. We do not name an overall winner for this pair. Amazon Connect has the higher user rating (4.5/5 from 188 reviews for Amazon Connect, 4.1/5 from 1,109 reviews for Five9). Five9 starts at $119/mo, billed monthly; Amazon Connect has no public paid plan price on file.
What are Amazon Connect and Five9 used for?
Amazon Connect: Omnichannel cloud contact center powered by AI. Five9: Intelligent cloud contact center.
What does Amazon Connect cost vs Five9?
Amazon Connect has no public paid-plan price on file. Five9's cheapest paid plan is Digital at $119/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 21, 2026.
What's the main difference between Amazon Connect and Five9?
Amazon Connect's main strength: true pay-per-use pricing eliminates seat-based licensing costs. Five9's main strength: leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.