Amazon Connect Pricing 2026
Plans, costs, and free options for Amazon Connect
Last updated: January 27, 2026
TL;DR: Amazon Connect Pricing
Pricing Model
Paid
Starting Price
0.038/mo
Free Option
Yes ✓
Paid
Pricing Model
Amazon Connect is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit Amazon Connect's website for current pricing
Available Plans
Pay-as-you-go
0.038
- Voice calls at $0.038/min
- Chat at $0.004/message
- Tasks at $0.04/task
- No upfront costs
- 12-month free tier available
- Outbound US calls $0.0048/min
Free Alternatives to Amazon Connect
Looking for a free option? Here are some alternatives with free plans:
Dialpad
FreemiumAI-powered Contact Center and Unified Communications platform for customer service and sales.
Freshdesk
FreemiumIntuitive customer support software
Amazon Connect vs Competitors: Pricing Comparison
See how Amazon Connect pricing compares to similar tools in Call Center
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
Amazon ConnectCurrentBest Value Cloud contact center by AWS | Yes | 0.038/mo | —/100 | Details → |
Dialpad AI-powered Contact Center and Unified Co... | Yes | $15/mo | 84/100 | Pricing → |
ZendeskTop Rated Complete customer service solution | No | $19/agent/month | 89/100 | Pricing → |
Freshdesk Intuitive customer support software | Yes | $15/mo | 85/100 | Pricing → |
 Kayako Unified customer service platform for mo... | No | $30/mo | 72/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →Amazon Connect Pricing FAQ
How much does Amazon Connect cost?
Amazon Connect offers the following plans: Pay-as-you-go (0.038). A free tier is available.
Is there a free version of Amazon Connect?
Yes, Amazon Connect offers a free tier with basic features. Upgrade to a paid plan for more functionality.
Does Amazon Connect offer a free trial?
Check Amazon Connect's official website for current trial offers.
What are cheaper alternatives to Amazon Connect?
Free or freemium alternatives include Dialpad, Freshdesk. View our full comparison to find the best value.