AskNicely vs Retently: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for AskNicely and Retently side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
AskNicely
Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.
Best for you if:
- • You want engaging, conversational surveys lead to higher response rates and richer insights
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
| At a Glance | AskNicely | Retently |
|---|---|---|
Starts at | Not published | From $99/mo, billed monthly Ecommerce Basic plan |
Category | Survey Tools Customer Feedback | Survey Tools Customer Feedback |
Rating | 4.7/5 G2 4.7 · Capterra 4.6 1,152 reviews | 4.8/5 G2 4.7 · Capterra 4.9 60 reviews |
Free plan | No | No |
Watch out for | Optional add-ons for reputation management, SSO | n/a |
Choose AskNicely or Retently?
Choose AskNicely if
- You want engaging, conversational surveys lead to higher response rates and richer insights
- You want real-time feedback and analytics enable quick action and continuous improvement
Choose Retently if
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
In-Depth Analysis
AskNicely
Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.
However, the 'Learn' tier offers a comprehensive set of features starting from 500 responses, suggesting it's designed for businesses with a solid customer base.
Watch out
Optional add-ons for reputation management, SSO
Strengths
- Pro: Engaging, conversational surveys lead to higher response rates and richer insights.
- Pro: Real-time feedback and analytics enable quick action and continuous improvement.
- Pro: Empowers frontline teams with actionable data and motivation.
- Pro: Integrates with existing CRMs and other tools for seamless workflows.
- Pro: Helps standardize customer experience across multiple locations.
Weaknesses
- Con: No explicit mention of a free tier or transparent pricing on the website.
- Con: Requires integration with existing systems for full benefit, which might have setup overhead.
Key features
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some.
Strengths
- Pro: Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Pro: Omnichannel distribution maximizes response rates.
- Pro: Powerful analytics and reporting for deep insights.
- Pro: Automation features streamline feedback collection and action.
- Pro: Seamless integration with popular business tools.
Weaknesses
- Con: No free tier available, only a free trial.
- Con: Pricing details are not transparently listed on the website.
Key features
Plans and prices: AskNicely vs Retently
| Tool | Plans and prices | Source |
|---|---|---|
| AskNicely |
| asknicely.com/pricing read Oct 3, 2026 |
| Retently |
| retently.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on AskNicely pricing and Retently pricing.
Key Takeaways
AskNicely
- Choose if you want unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment
Retently
- Choose if you want collect and act on customer feedback to drive growth and improve customer experience
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.7/5 from 1,152 reviews for AskNicely, 4.8/5 from 60 reviews for Retently).
- Retently starts at $99/mo, billed monthly; AskNicely has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do AskNicely and Retently compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.7/5 from 1,152 reviews for AskNicely, 4.8/5 from 60 reviews for Retently). Retently starts at $99/mo, billed monthly; AskNicely has no public paid plan price on file.
What are AskNicely and Retently used for?
AskNicely: Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment. Retently: Collect and act on customer feedback to drive growth and improve customer experience.
What does AskNicely cost vs Retently?
AskNicely has no public paid-plan price on file. Retently's cheapest paid plan is Ecommerce Basic at $99/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between AskNicely and Retently?
AskNicely's main strength: engaging, conversational surveys lead to higher response rates and richer insights. Retently's main strength: comprehensive survey types (NPS, CSAT, CES) for varied feedback.