Bigin vs Capsule CRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Bigin and Capsule CRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Bigin leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Bigin
The simplest CRM for small businesses to close deals faster and streamline workflows.
Best for you if:
- • You want specifically designed for small businesses, avoiding unnecessary complexity
Capsule CRM
Simple CRM for small businesses to track sales and customer history
Best for you if:
- • You want simple CRM
| At a Glance | Bigin | Capsule CRM |
|---|---|---|
Starts at | Free plan, paid from $7/user/mo, billed monthly Express plan | Free plan, paid from $18/user/mo, billed yearly Starter plan |
Category | CRM Sales | CRM Sales |
Rating | 4.6/5 G2 4.6 · Capterra 4.7 1,619 reviews | 3.7/5 G2 4.7 · SourceForge 2.3 612 reviews |
Free plan | Yes | Yes |
Watch out for | Free is 1 user and 500 records. Paid plans bill every user. Extra pipelines, records, automations, and booking pages are add-ons (official FAQ). | n/a |
Choose Bigin or Capsule CRM?
Choose Bigin if
- You want specifically designed for small businesses, avoiding unnecessary complexity
- You want offers a free plan, making it accessible for very small operations or individuals
Choose Capsule CRM if
- You want simple CRM
- You want good for small business
In-Depth Analysis
Bigin
The simplest CRM for small businesses to close deals faster and streamline workflows.
Bigin publishes USD on zoho.com/bigin/pricing.html.
Watch out
Free is 1 user and 500 records. Paid plans bill every user. Extra pipelines, records, automations, and booking pages are add-ons (official FAQ).
Strengths
- Pro: Specifically designed for small businesses, avoiding unnecessary complexity.
- Pro: Offers a free plan, making it accessible for very small operations or individuals.
- Pro: Strong multi-channel communication capabilities, including social media lead integration.
- Pro: Robust automation features to reduce manual workload.
- Pro: Comprehensive mobile applications for on-the-go access and productivity.
Weaknesses
- Con: The free plan has significant limitations on records and automations.
- Con: Advanced features like more pipelines or data records require add-ons or higher-tier plans.
- Con: While designed for simplicity, some users might find the initial setup of pipelines and automations a learning curve.
Key features
Capsule CRM
Simple CRM for small businesses to track sales and customer history
Capsule CRM's pricing is fair, especially for small to medium businesses.
Strengths
- Pro: Simple CRM
- Pro: Good for small business
- Pro: Clean interface
- Pro: Fair pricing
- Pro: Email integration
Weaknesses
- Con: Basic features
- Con: Limited automation
- Con: Reporting limited
- Con: Less powerful than alternatives
- Con: Integration limits
Key features
Plans and prices: Bigin vs Capsule CRM
| Tool | Plans and prices | Source |
|---|---|---|
| Bigin |
| zoho.com/bigin/pricing.html |
| Capsule CRM |
| capsulecrm.com/pricing read Oct 15, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Bigin pricing and Capsule CRM pricing.
Key Takeaways
Bigin
- Higher user rating: 4.6/5 vs 3.7/5
Capsule CRM
- Choose if you want simple CRM for small businesses to track sales and customer history
What the data shows
On the data below, Bigin leads on higher user rating. We do not name an overall winner for this pair.
- Bigin has the higher user rating (4.6/5 from 1,619 reviews for Bigin, 3.7/5 from 612 reviews for Capsule CRM).
- Entry prices are not ranked, they are charged on different bases: Bigin $7/user/mo, billed monthly; Capsule CRM $18/user/mo, billed yearly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Bigin and Capsule CRM compare in 2026?
On the data below, Bigin leads on higher user rating. We do not name an overall winner for this pair. Bigin has the higher user rating (4.6/5 from 1,619 reviews for Bigin, 3.7/5 from 612 reviews for Capsule CRM). Entry prices are not ranked, they are charged on different bases: Bigin $7/user/mo, billed monthly; Capsule CRM $18/user/mo, billed yearly. Both have a free plan.
What are Bigin and Capsule CRM used for?
Bigin: The simplest CRM for small businesses to close deals faster and streamline workflows. Capsule CRM: Simple CRM for small businesses to track sales and customer history.
What does Bigin cost vs Capsule CRM?
Bigin's cheapest paid plan is Express at $7/user/mo, billed monthly; it also has a free plan. Capsule CRM's cheapest paid plan is Starter at $18/user/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 15, 2026.
What's the main difference between Bigin and Capsule CRM?
Bigin's main strength: specifically designed for small businesses, avoiding unnecessary complexity. Capsule CRM's main strength: simple CRM.