Bigin
UnclaimedThe simplest CRM for small businesses to close deals faster and streamline workflows.
Visit WebsiteTL;DR - Bigin
- Simplifies CRM for small businesses with easy-to-use pipelines.
- Automates routine tasks and integrates multi-channel communication.
- Provides a 360-degree view of customer data for better management.
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms
What is Bigin?
Bigin by Zoho CRM is a streamlined CRM solution specifically designed for small businesses. It helps companies manage their customer interactions, sales pipelines, and daily operations efficiently. The platform focuses on simplifying the CRM experience, allowing users to track opportunities through customizable pipelines, manage customer data comprehensively, and automate routine tasks.
Bigin is ideal for small businesses looking to organize their sales process, improve customer communication, and reduce manual work without the complexity of larger enterprise CRMs. It offers features like multi-channel communication (email, phone, WhatsApp, social media), workflow automation, and mobile access, enabling teams to stay connected and productive from anywhere. The product aims to help small businesses increase lead conversion rates, save time, and ultimately boost revenue.
Available on: Web, iOS, Android, macOS
Pros & Cons
Pros
- Specifically designed for small businesses, avoiding unnecessary complexity.
- Offers a free plan, making it accessible for very small operations or individuals.
- Strong multi-channel communication capabilities, including social media lead integration.
- Robust automation features to reduce manual workload.
- Comprehensive mobile applications for on-the-go access and productivity.
Cons
- The free plan has significant limitations on records and automations.
- Advanced features like more pipelines or data records require add-ons or higher-tier plans.
- While designed for simplicity, some users might find the initial setup of pipelines and automations a learning curve.
Ratings Across the Web
4.6(1,470 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Team Pipelines & Sub-pipelines360-degree Customer View & ManagementMulti-channel Communication (Email, Phone, WhatsApp, Social Media)Workflow Automation & Lead Capture FormsMobile Apps (iOS, Android, iPadOS, macOS)Integration with popular apps (Google Workspace, Microsoft 365, Mailchimp, Shopify, Zapier)Customizable Dashboards and ReportsBooking and Appointment Scheduling
Pricing
Freemium
Bigin offers a generous free tier with optional paid upgrades for advanced features.
Reviews
4.6/5
Across 1,470 verified user reviews on g2, capterra
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Bigin FAQ
How does Bigin help small businesses manage their sales process?
Bigin helps small businesses manage their sales process by allowing them to track opportunities through customizable pipelines and manage customer data comprehensively. It aims to simplify the CRM experience to increase lead conversion rates and boost revenue.
Which teams would benefit most from using Bigin?
Bigin is best suited for small business teams looking to organize their sales process, improve customer communication, and reduce manual work. It is designed for businesses that need a streamlined CRM without the complexity of larger enterprise solutions.
How is Bigin priced?
Bigin is available on a free tier, which is accessible for very small operations or individuals. For more usage and advanced features, users can upgrade to paid plans.
Can Bigin integrate with various communication channels?
Yes, Bigin offers strong multi-channel communication capabilities, including email, phone, WhatsApp, and social media. This allows teams to stay connected and manage customer interactions efficiently from different platforms.
What kind of limitations does the free plan of Bigin have?
The free plan of Bigin has significant limitations on the number of records and automations users can utilize. More advanced features or higher data capacities typically require an upgrade to a paid plan.
How does Bigin compare to Pipedrive for sales pipeline management?
Bigin is specifically designed for small businesses, focusing on simplicity and streamlining workflows, which may appeal to users seeking a less complex solution than Pipedrive. It offers a free plan and robust multi-channel communication, including social media lead integration.
Does Bigin support workflow automation?
Yes, Bigin includes robust workflow automation features designed to reduce manual workload for small businesses. These features help in automating routine tasks to save time and improve efficiency.
Source: bigin.com