Bigin vs Zoho CRM: Which is Better in 2026?
Choosing between Bigin and Zoho CRM comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Zoho CRM wins this matchup. Our overall CRM pick is HubSpot. Our free CRM pick is Apollo. Pick Bigin if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Bigin
The simplest CRM for small businesses to close deals faster and streamline workflows.
Best for you if:
- • You want specifically designed for small businesses, avoiding unnecessary complexity
- • You want offers a free plan, making it accessible for very small operations or individuals
Zoho CRM
CRM for sales and marketing teams
Best for you if:
- • You want affordable CRM
- • You want good features for price
| At a Glance | Bigin | Zoho CRM |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | CRM | CRM |
Rating | 4.6/5 | 4.2/5 |
Free plan | Yes | Yes |
Choose Bigin or Zoho CRM?
Choose Bigin if
The simplest CRM for small businesses to close deals faster and streamline workflows.
- You want specifically designed for small businesses, avoiding unnecessary complexity
- You want offers a free plan, making it accessible for very small operations or individuals
- Budget matters (Free vs Free)
Choose Zoho CRM if
CRM for sales and marketing teams
- You want affordable CRM
- You want good features for price
| Feature | Bigin | Zoho CRM |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.6/5 1,619 reviews | ★4.2/5 9,945 reviews |
| Categories | CRMSales | CRMSales |
In-Depth Analysis
Bigin
The simplest CRM for small businesses to close deals faster and streamline workflows.
Bigin publishes USD on zoho.com/bigin/pricing.html.
Watch out
Free is 1 user and 500 records. Paid plans bill every user. Extra pipelines, records, automations, and booking pages are add-ons (official FAQ).
Strengths
- +Specifically designed for small businesses, avoiding unnecessary complexity.
- +Offers a free plan, making it accessible for very small operations or individuals.
- +Strong multi-channel communication capabilities, including social media lead integration.
- +Robust automation features to reduce manual workload.
- +Comprehensive mobile applications for on-the-go access and productivity.
Weaknesses
- -The free plan has significant limitations on records and automations.
- -Advanced features like more pipelines or data records require add-ons or higher-tier plans.
- -While designed for simplicity, some users might find the initial setup of pipelines and automations a learning curve.
Key features
Zoho CRM
CRM for sales and marketing teams
Zoho CRM is the best value in the CRM market, full-featured at a fraction of competitors' prices.
Watch out
Free plan is limited to 3 users with basic features, outgrown quickly
Strengths
- +Affordable CRM
- +Good features for price
- +Zoho ecosystem
- +AI assistant (Zia)
- +Customizable
Weaknesses
- -UI less polished
- -Learning curve
- -Integration quirks
- -Support varies
- -Mobile apps basic
Key features
Pricing: Bigin vs Zoho CRM
| Plan | Bigin | Zoho CRM |
|---|---|---|
| Tier 1 | Free Free | Free Free |
| Tier 2 | $7 month Express | $14 month per user (annual) Standard |
| Tier 3 | $12 month Premier | $23 month per user (annual) Professional |
| Tier 4 | $18 month Bigin 360 | $40 month per user (annual) Enterprise |
| Tier 5 | N/A | $52 month per user (annual) Ultimate |
Pricing verified from each vendor's public pricing page. Compare in detail on Bigin pricing and Zoho CRM pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Bigin
Want the highest-rated option?
Bigin: 4.6/5 (1,619 reviews). Zoho CRM: 4.2/5 (9,945 reviews).
Go with: Bigin
Value user reviews?
Bigin: 1,619 reviews (4.6/5). Zoho CRM: 9,945 reviews (4.2/5).
Go with: Zoho CRM
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Bigin is rated higher: 4.6/5 vs 4.2/5.
Key Takeaways
Zoho CRM
- Larger review base (9,945 reviews)
- Free tier available
- Our pick for this comparison
Bigin
- Higher user rating: 4.6/5 vs 4.2/5
The Bottom Line
Zoho CRM wins this matchup. Our overall CRM pick is HubSpot. Our free CRM pick is Apollo.
Frequently Asked Questions
Is Bigin or Zoho CRM better?
Zoho CRM is rated in our evaluation. Both are freemium.
What are Bigin and Zoho CRM used for?
Bigin: The simplest CRM for small businesses to close deals faster and streamline workflows.. Zoho CRM: CRM for sales and marketing teams.
What does Bigin cost vs Zoho CRM?
Bigin is freemium (free tier + paid plans). Zoho CRM is freemium (free tier + paid plans). Visit their websites for detailed pricing.