Chatonbo vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatonbo and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatonbo leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatonbo
Answer in visitors' languages, capture leads, and assist Shopify shoppers
Best for you if:
- • Shopify, Wix and WordPress sites with 1 to 10 staff that want a chat assistant on a flat monthly price
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Chatonbo | Gorgias |
|---|---|---|
Starts at | Free plan, paid from $19/mo, billed monthly Pro plan | From $40/mo, billed monthly Starter plan |
Category | Chatbots AI for Customer Service | Customer Support Live Chat |
Rating | n/a | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | Yes | No |
Choose Chatonbo or Gorgias?
Choose Chatonbo if
- Shopify, Wix and WordPress sites with 1 to 10 staff that want a chat assistant on a flat monthly price
- You want a free tier before you commit
- Budget matters ($19/mo, billed monthly vs $40/mo, billed monthly)
- You work in chatbots, not customer support
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
- You work in customer support, not chatbots
In-Depth Analysis
Chatonbo
Answer in visitors' languages, capture leads, and assist Shopify shoppers
The pricing is very fair and generous for small online stores.
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Chatonbo vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Chatonbo |
| chatonbo.com/pricing read Oct 19, 2026 |
| Gorgias |
| gorgias.com/pricing read Oct 15, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatonbo pricing and Gorgias pricing.
Key Takeaways
Chatonbo
- Lower entry price: $19/mo, billed monthly vs $40/mo, billed monthly
- Has a free plan
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
What the data shows
On the data below, Chatonbo leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- Only Gorgias has a published user rating (4.6/5 from 716 reviews); Chatonbo has none we can show.
- Chatonbo has the lower entry price: $19/mo, billed monthly (Pro) against $40/mo, billed monthly (Starter) for Gorgias.
- Only Chatonbo has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatonbo and Gorgias compare in 2026?
On the data below, Chatonbo leads on lower entry price and a free plan. We do not name an overall winner for this pair. Only Gorgias has a published user rating (4.6/5 from 716 reviews); Chatonbo has none we can show. Chatonbo has the lower entry price: $19/mo, billed monthly (Pro) against $40/mo, billed monthly (Starter) for Gorgias. Only Chatonbo has a free plan.
What are Chatonbo and Gorgias used for?
Chatonbo: Answer in visitors' languages, capture leads, and assist Shopify shoppers. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Chatonbo cost vs Gorgias?
Chatonbo's cheapest paid plan is Pro at $19/mo, billed monthly; it also has a free plan. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 19, 2026.
What's the main difference between Chatonbo and Gorgias?
Chatonbo focuses on answer in visitors' languages, capture leads, and assist Shopify shoppers. Gorgias's main strength: best for e-commerce support.