Chatra vs Chatwoot: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatra and Chatwoot side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatwoot leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatra
Engage website visitors and manage customer communications across multiple channels from one dashboard.
Best for you if:
- • You want centralizes all customer communications into one dashboard
Chatwoot
Open source customer engagement
Best for you if:
- • You want open source
| At a Glance | Chatra | Chatwoot |
|---|---|---|
Starts at | Free plan, paid from $31/mo, billed monthly Essential plan | Free plan, paid from $19/agent/mo, billed monthly Startups plan |
Category | Customer Support Live Chat | Customer Support Communication |
Rating | 4.5/5 Capterra 4.7 · SourceForge 4.3 · G2 4.2 551 reviews | 4.5/5 G2 4.5 16 reviews |
Free plan | Yes | Yes |
Choose Chatra or Chatwoot?
Choose Chatra if
- You want centralizes all customer communications into one dashboard
- You want offers a free plan for basic live chat functionality
Choose Chatwoot if
- You want open source
- You want self-hostable
- Budget matters ($19/agent/mo, billed monthly vs $31/mo, billed monthly)
In-Depth Analysis
Chatra
Engage website visitors and manage customer communications across multiple channels from one dashboard.
Chatra's pricing is quite generous, especially with its robust Free tier offering essential chat functionalities.
Strengths
- Pro: Centralizes all customer communications into one dashboard
- Pro: Offers a free plan for basic live chat functionality
- Pro: Provides visitor intelligence for personalized interactions
- Pro: Automates routine tasks with chatbots, freeing up agent time
- Pro: Available on desktop and mobile for flexible communication
Weaknesses
- Con: Advanced features like intelligent chatbots and detailed visitor info are in paid plans
- Con: The free plan has limitations, such as a maximum of 5 chats per month
- Con: Pricing is per agent, which can add up for larger teams
Key features
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Plans and prices: Chatra vs Chatwoot
| Tool | Plans and prices | Source |
|---|---|---|
| Chatra |
| chatra.com/plans read Oct 31, 2026 |
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatra pricing and Chatwoot pricing.
Key Takeaways
Chatra
- Choose if you want engage website visitors and manage customer communications across multiple channels from one dashboard
Chatwoot
- Lower entry price: $19/agent/mo, billed monthly vs $31/mo, billed monthly
What the data shows
On the data below, Chatwoot leads on lower entry price. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.5/5 from 551 reviews for Chatra, 4.5/5 from 16 reviews for Chatwoot; we compare ratings only above 20 reviews on both sides).
- Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $31/mo, billed monthly (Essential) for Chatra.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatra and Chatwoot compare in 2026?
On the data below, Chatwoot leads on lower entry price. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.5/5 from 551 reviews for Chatra, 4.5/5 from 16 reviews for Chatwoot; we compare ratings only above 20 reviews on both sides). Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $31/mo, billed monthly (Essential) for Chatra. Both have a free plan.
What are Chatra and Chatwoot used for?
Chatra: Engage website visitors and manage customer communications across multiple channels from one dashboard. Chatwoot: Open source customer engagement.
What does Chatra cost vs Chatwoot?
Chatra's cheapest paid plan is Essential at $31/mo, billed monthly; it also has a free plan. Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatra and Chatwoot?
Chatra's main strength: centralizes all customer communications into one dashboard. Chatwoot's main strength: open source.